Commented on bro125's review
Nov 07, 2016 07:09 PM
I have had pathetic experience with their customer care too.
I bought a new postpaid connection from customer care with Vodafone Red plan on 1st November and the SIM card was delivered to me in office on 2nd November.
Rs. 300 were collected from me with commitment of number being activated in ne...xt 24 to 48 hours.
It’s 7th November and I’m still struggling to get my number activated. As per customer care, I should call up the agency through which I got the SIM card. They cannot fathom the fact that I ordered the new number over phone dialing 9820098200 for Mumbai Circle. Vodafone is incapable of getting and managing new customers directly. They don’t have systems in place for this.
After several calls I have learned that documents collected from me have not been submitted so the number has not been activated.
There seems to be no tracking mechanism for inventory!! No one is asking me the reference number (mentioned on the customer copy of the form) and if I offer it, customer care have no idea what to do with this number. Their request is I follow up with agency from where I got my SIM card or visit the nearest Vodafone store. It’s shocking that such a large company continues to only believe in brick and mortar stores and are incapable of helping over phone or through any digital medium!!
My sincere advice to new customers – if you do want to associate with Vodafone, do it via their stores. Customer care is ineffective at best and downright useless at best.Read More
Commented on shankrkumar's review
Nov 07, 2016 07:07 PM
I have a pathetic experience too.
I bought a new postpaid connection from customer care with Vodafone Red plan on 1st November and the SIM card was delivered to me in office on 2nd November.
Rs. 300 were collected from me with commitment of number being activated in next 24 to 48 hours.
It’s ...7th November and I’m still struggling to get my number activated. As per customer care, I should call up the agency through which I got the SIM card. They cannot fathom the fact that I ordered the new number over phone dialing 9820098200 for Mumbai Circle. Vodafone is incapable of getting and managing new customers directly. They don’t have systems in place for this.
After several calls I have learned that documents collected from me have not been submitted so the number has not been activated.
There seems to be no tracking mechanism for inventory!! No one is asking me the reference number (mentioned on the customer copy of the form) and if I offer it, customer care have no idea what to do with this number. Their request is I follow up with agency from where I got my SIM card or visit the nearest Vodafone store. It’s shocking that such a large company continues to only believe in brick and mortar stores and are incapable of helping over phone or through any digital medium!!
My sincere advice to new customers – if you do want to associate with Vodafone, do it via their stores. Customer care is ineffective at best and downright useless at best.Read More
Reviewed Vodafone Mobile Operator
Nov 07, 2016 07:05 PM
18259 Views
I bought a new postpaid connection from customer care with Vodafone Red plan on 1st November and the SIM card was delivered to me in office on 2nd November.
Rs. 300 were collected from me with commitment of number being activated in next 24 to 48 hours.
It’s 7th November and I’m still stru...Read more
Commented on own review
Oct 06, 2016 11:12 AM
Tolexo team,
Thank you for the response - I regret responding late, but there was nothing to respond to. the issue is not resolved. After over 20 months!!
Reviewed Nextra
Jun 03, 2015 02:22 PM
41835 Views
Nextra provides Fiber to Home connectivity with the Optical fiber being terminated into your home offering true Internet connectivity speeds from 10 mbps onwards. You get 10 mbps upload and 10 mbps download speed if you opt for 10 mbps speed.
I have opted for 10 mbps speed up to 20GB and post...Read more
Commented on rajuthakur100000's review
Feb 11, 2015 04:22 PM
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days!! post which these would be deliver...ed to me. I asked for order cancellation if the order is not delivered till 7th February i.e. 15 days after placing order.
There was no response on 7th February and I called back on 10th February to cancel the order; Was requested to wait till evening and details of my order would be sent to my email ID post which I can decide to cancel order, if I'm not satisfied with the projected delivery dates. I agreed.
No email was sent concerning my order - though I did get a promotional email from them on the discount offered on products. I called back on 11th February at 1:30 pm and no one is answering the customer care number.
Pathetic support and service - I have no idea of the delivery date, let alone the products being delivered, even after 19 days of placing the order!!Read More
Commented on uspatil79643's review
Feb 11, 2015 04:22 PM
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days!! post which these would be deliver...ed to me. I asked for order cancellation if the order is not delivered till 7th February i.e. 15 days after placing order.
There was no response on 7th February and I called back on 10th February to cancel the order; Was requested to wait till evening and details of my order would be sent to my email ID post which I can decide to cancel order, if I'm not satisfied with the projected delivery dates. I agreed.
No email was sent concerning my order - though I did get a promotional email from them on the discount offered on products. I called back on 11th February at 1:30 pm and no one is answering the customer care number.
Pathetic support and service - I have no idea of the delivery date, let alone the products being delivered, even after 19 days of placing the order!!Read More
Commented on ajaygnamchoom's review
Feb 11, 2015 04:21 PM
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days!! post which these would be deliver...ed to me. I asked for order cancellation if the order is not delivered till 7th February i.e. 15 days after placing order.
There was no response on 7th February and I called back on 10th February to cancel the order; Was requested to wait till evening and details of my order would be sent to my email ID post which I can decide to cancel order, if I'm not satisfied with the projected delivery dates. I agreed.
No email was sent concerning my order - though I did get a promotional email from them on the discount offered on products. I called back on 11th February at 1:30 pm and no one is answering the customer care number.
Pathetic support and service - I have no idea of the delivery date, let alone the products being delivered, even after 19 days of placing the order!!Read More
Commented on subodhkumar881's review
Feb 11, 2015 04:20 PM
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days!! post which these would be deliver...ed to me. I asked for order cancellation if the order is not delivered till 7th February i.e. 15 days after placing order.
There was no response on 7th February and I called back on 10th February to cancel the order; Was requested to wait till evening and details of my order would be sent to my email ID post which I can decide to cancel order, if I'm not satisfied with the projected delivery dates. I agreed.
No email was sent concerning my order - though I did get a promotional email from them on the discount offered on products. I called back on 11th February at 1:30 pm and no one is answering the customer care number.
Pathetic support and service - I have no idea of the delivery date, let alone the products being delivered, even after 19 days of placing the order!!Read More
Reviewed Tolexo
Feb 11, 2015 02:14 PM
10688 Views
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days! post which these would be deli...Read more
Commented on chrisdivek's review
Feb 11, 2015 02:12 PM
I placed order number TOD100121976 in late night on 24th January 2015.
There was no response for several days so I called on 30th January and was told that since I had ordered many products it is taking time and all products should reach them in 15 working days!! post which these would be deliver...ed to me. I asked for order cancellation if the order is not delivered till 7th February i.e. 15 days after placing order.
There was no response on 7th February and I called back on 10th February to cancel the order; Was requested to wait till evening and details of my order would be sent to my email ID post which I can decide to cancel order, if I'm not satisfied with the projected delivery dates. I agreed.
No email was sent concerning my order - though I did get a promotional email from them on the discount offered on products. I called back on 11th February at 1:30 pm and no one is answering the customer care number.
Pathetic support and service - I have no idea of the delivery date, let alone the products being delivered, even after 19 days of placing the order!!Read More
Commented on mahshut's review
Jan 19, 2012 12:30 AM
I had a Tata Photon connection before and hence went for it again. My experience this time was miserable.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and ...have had a visit from the technical team to my house wherein he changed the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associaRead More
Commented on amit2992's review
Jan 19, 2012 12:29 AM
Prepaid seems to be working fine with Tata. Anyways, you are one of the few (19%) satisfied customers.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and hav...e had a visit from the technical team to my house wherein he changed the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associatedRead More
Commented on nileshbhatiaa's review
Jan 19, 2012 12:27 AM
Good for you buddy - you are one of the very few (19%) who seem to be satisfied.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the... technical team to my house wherein he changed the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company.'Read More
Commented on sendil123's review
Jan 19, 2012 12:26 AM
Its the same case everywhere buddy.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the technical team to my house wherein he change...d the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company and I dont want to increase my blood pressureRead More
Commented on Hydking2014's review
Jan 19, 2012 12:26 AM
PostPaid plan of Tata Photon Plus sucks.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the technical team to my house wherein he c...hanged the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company and I dont want to increase my blood presRead More
Commented on sunsek79's review
Jan 19, 2012 12:23 AM
False promise is the right word.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the technical team to my house wherein he changed t...he network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company and I dont want to increase my blood pressure forRead More
Commented on jyotis999's review
Jan 19, 2012 12:22 AM
I agree.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the technical team to my house wherein he changed the network to Photon Wiz... so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company and I dont want to increase my blood pressure for just 950/- expense''Read More
Commented on SFahem's review
Jan 19, 2012 12:21 AM
I agree.
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have had a visit from the technical team to my house wherein he changed the network to Photon Wiz... so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associated with such a company and I dont want to increase my blood pressure for just 950/- expense''Read More
Commented on idatacards's review
Jan 19, 2012 12:20 AM
It seems like an advertisement. Anyways if he had a good experience, he is one of the very few (19%.)
My email to the Nodal officer:
''Dear Sir,
I have taken a new connection in early September and have been facing a lot of speed issues since then. I have filed several complains and have... had a visit from the technical team to my house wherein he changed the network to Photon Wiz so that I can atleast use the webmails which also I have not been able to use for long.
I also got a free period from 17th September-2011 to 16th November-2011 to try the services free till the time the network team solves this problem. But there has been no improvement in speed.
I have filed a complain on the speed issue after waiting for another 2 months, on 14th Jan-2012. My complain no 293765521. Max time of resolution was 16th Jan 9:00 pm. I called on 17th Jan and was told the resolution time now is 19th Jan as I was not rechable on 15th Jan. True I was not rechable at 9:58 AM and 9:59 AM on 15th Jan but there were no tries to my number after that.
On 17th Jan I said I'll wait for another day and then I want disconnection as I could not even open the Speedtest.net site after 16 minutes!!
But 30 hours later i.e. till now, I have not even had a call.
Tata does not seem to be interested in solving my problem. The Photon + review on Mouthshut,com are horibble. Sir, please improve services rather than trying to just advertise much. All the advertisement about extra time is a lie when only 19% of your customers are willing to recomend your product and services to others (as per Mouthshut.com.)
In my case, I dont need to bear such miserable service as I am the customer but still I am willing to bear it as I know the telecom business and have worked with Airtel for long. My only expectation is that someone tried to rectify the problem. If no one is even bothered to call me for last 30 hours despite my repeated requests then I dont want to be associatedRead More
