Nov 30, 2011 06:04 PM
1675 Views
A lot has been written by tata photon plus users about the speed.I haven't seen any replies from the photon plus guys.It directly implies that do whatever you want to do "WE WON"T CHANGE". Without much details I am pasting the reply from the customer service guys where nodal officer was also in the loop.I am talking about PUNE, MAHARASTRA. The download speed never exceeds 35-40 kbps.
-Jyotis
On Thu, Nov 17, 2011 at 3:52 PM, wrote:
Dear customer,
Greetings from Tata Docomo!
This is with reference to your email dated 16-Nov-2011 regarding speed related issue against your Tata Docomo Data Device number 9225752480. We truly value our relationship with you and regret for the inconvenience caused.
We truly value our relationship with you and regret for the inconvenience caused to you. In response to your mail regarding internet slow speed issue, we would like to inform that Photon Plus connection provides speed
up to 3.1 mbps downlink. However, the actual connection & browsing speed depends upon the variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc.
Thus, in most real-world situations, you can expect average speed of 256-600 kbps. Hence, we request you to kindly send us the screenshot of speed if you are getting less speed from the above mentioned average
speed, so that we can get the same cross checked with our concerned department and resolve the same accordingly at the earliest.
Assuring you the best of our services at all times.
Warms Regards,
Nidhi Bakshi
TATA Docomo, Customer Care
