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Commented on own review

Travelguru woes
Travelguru

Well, I was new to Mouthshut and by mistake this review was given by me. I thought that the review comments pertain to Mouthshut. If you have gone through my previous comments then you may well appreciate that my experience with Travelguru was Horrible with a big 'H' and nothing but the most shockin...g and the worst that anyone can undergo. If you need to understand more of my 'hellish' experience , I would be glad to share with you. I have nothing to prove anything to anyone and if you cast aspersions on my views, then that is your problem. Thanks, Prosenjit Sarkar, OBO Project Coordinator, U.S.Embassy, New DelhiRead More

Commented on own review

Travelguru woes
Travelguru

Mr. Robin, I forgot to add one pertinent point. I emailed to Travelguru on October 3, 2006 on the experience that my parents had gone through and till date Travelguru has not even cared to reply. That displays an utter lack of respect for the customers' concerns. This, I am sorry to say, does not... speak well for your customer orientation. Thanks, Prosenjit Sarkar, OBO Project Coordinator, U.S. Embassy, New DelhiRead More

Commented on own review

Travelguru woes
Travelguru

Dear Mr. Robin, Thanks for your response. However, I strongly disagree with many of your comments. 1.As a customer my duty is to pay the travel agent for the ticket . The travel agent's responsibility is to ensure a hassle free service.I am not interested to know anything further than that. 2.My ...single window of dealing is with Travelguru. They ought to have informed me about such disatrous experience. 3.Kindly do not try to explain your so called 'HELP?????????' from Travelguru. Me and my parents know what 'HELP' was provided by your company. 4. Kindly do not make assumptions on behalf of Air Sahara. The only thing that was left of my old father was to touch the feet of the AirSahara ground staff in Kolkata.As for your 'alternate arrangements' kindly be informed that your executive advised that my parents may book for the next indian Airlines flight and that 'TRAVELGURU MAY LOOK INTO THAT'.Kindly explain what 'MAY' implies-Yes or No. And do you expect my parents to carry so much money with them to buy fresh tickets at the eleventh hour? It is easy on your part to shirk away Travelgur's responsibility but me and my parents really know what we went through that horrible afternoon.it will haunt our memories in the days to come as well. Prosenjit Sarkar,OBO Project Coordinator,U.S.Embassy,New Delhi.Read More

Reviewed Travelguru

Travelguru woes

Travelguru is my worst nightmare. I had bookedthrough Travelguru for my parents' journey and the consequent harrassment, trauma and mental agony that I and my old parents(the passengers of this ticket)went through on September 27, 2006 is unimaginable. 1. I had called up Travelguru and also rece...Read more

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