Commented on own review
Nov 19, 2015 09:09 PM
SNAPDEAL IS A FRAUD COMPANY...
Commented on own review
Nov 19, 2015 09:03 PM
(Updated Nov 19, 2015 09:06 PM)
SENDING MAILS AFTER MAILS BUT SNAPDEAL DOES NOT CARE TO TAKE OWNERSHIP OF FAULTY PRODUCT DELIVERED. WHY SHOULD ANYONE GO TO SERVICE CENTER FOR A FAULTY PRODUCT DELIVERED ... LET IT BE 7 DAYS OR 8 DAYS? REFUND MONEY SNAPDEAL.. I AM NOT GOING TO SERVICE CENTER AGAIN AND I WOULD DEFINATELY BRING THIS I...SSUE IN PUBLIC NOTICE AS MUCH AS I CAN.Read More
Commented on own review
Nov 19, 2015 08:58 PM
On Sat, Nov 14, 2015 at 3:20 PM, Parth Mehta wrote:
Dear Team,
Phone is not working well and generating excessive heat near ear speaker while talking too. Camera is blurred too. Screen is waking up after 4 seconds minimum and sometimes gestures n smart wake features are also not working. We rece...ived faulty piece and product quality is extremely bad. Request you to arrange pick up and let me buy another phone instead of this. I can't afford to go to service center. Its a kind request. Just because I was one day late to inform snapdeal, if u deny support then I would definitely not buy anything from Snapdeal again. I remember the case of my sister few years ago from Flipkart. She received same product faulty, two times from Flipkart and they gave option to buy another product and gave complete cash back even if it was not in their policy when we requested that we don't trust this product quality anymore. We were never asked to go to service center even if it was 32 nd day. I have great faith in Snapdeal and that's why I have recommended Snapdeal products to many of my colleagues as well. But I m very much disappointed by this experience from Snapdeal. Its been more than 24 hours but still no update on this. I remember myself going back to my office on holiday just to pick up my order just because your delivery boy do not need to revisit my place again. But when I m brutally denied any hearing for this genuine case, I m feeling extremely bad. Its been more than 24 hours but still no hearing from you and I m not sure if I should throw this phone in dustbin and order another phone from Flipkart or I should wait for you to show courtesy, arrange pick up and let me buy another phone from Snapdeal.
I am still writing this Email because, have not lost faith in Snapdeal completely and want to see Snapdeal to live up to customers expectations. I don't wish to have permanent hard feeling for Snapdeal. We have not removed phone screen sticker too which comes iRead More
Commented on own review
Nov 19, 2015 08:53 PM
On Thu, Nov 12, 2015 at 4:41 PM, help@snapdeal.com wrote:
Hi Parth,
Greetings from Snapdeal!
This is in reference to your request for return of Intex Cloud Pace 16GB.
We regret to inform you that we will not be able to accept your request as it has crossed the 7-days time period for the... return or replacement of an item. As per our policy, in case you face any problem with the purchased item, you have to inform us within 7 days from the date of delivery of your order. For more information on this matter, kindly refer to the link below.
http://www.snapdeal.com/info/TrustPay
Please note that the product has a 12 month manufacturer warranty. We suggest you visit the brand's service center and get the issue/fault rectified. Make sure to carry a copy of the invoice with you.
Further, regarding promo code not working. Please note that your concern has been registered and will revert you within 48 hours. Please note the mentioned reference number 12794424 for any future correspondence.
We appreciate hearing from our valuable customers, as their comments are vital for us to continue improving our services.
In case of any further assistance or clarification on this issue, please revert to this email.
Assuring you of our best services always.
Yours sincerely,
Team SnapdealRead More
Commented on own review
Nov 19, 2015 08:49 PM
(Updated Nov 19, 2015 08:52 PM)
Date: Thursday, November 12, 2015: Dear Team,As discussed, please extend your extra mile support to replace/cancel faulty product.
Understand that todays is 8th day and agreed that 7 days period has lapse but still expect your kind help in this. Is not this product sold by Snapdeal? I have not open...ed phone screen sticker(default screen guard) too.
Nearest service center is many kilometers away from my place. Going there and spending a day after getting DoA, sitting in queue, taking leave at office is not possible.
Even after doing all these and taking DoA from service center, I am not sure if new replacement product by Snapdeal will not have this kind of defect. It might be product specific issue than to my particular case specific.
So, I may live with defect instead of going to service center for DoA in case if Snapdeal does not help me to get fault free replacement or option to buy another phone. In that case I might never trust product quality and post sales support from Snapdeal.
I am extremely unhappy to see brand new phone malfunctioning like this and it breaks trust in Snapdeal further when I am denied replacement or cancellation of product just because I am 24 hours late to inform Snapdeal.
I have been cooperative customer of Snapdeal till now but I expect extra mile support from Snapdeal in this case. Infact I have made many of my friends to buy their phones from Snapdeal when they were die hard fan of other online sellers.
Ideally, provide me the option to buy another phone instead of Intex Cloud Pace(I dont trust this product quality any more after this experience). If that is not possible then at least bring this issue to Phone seller/Intex and confirm if this fault is product specific or case specific and get my faulty phone replaced.
I am positive about Snapdeal intentions but ignorance in this genuine case is very disappointing and sincerely wish Snapdeal to live up to expectations.If possible, please escalate this to further higher managemeRead More
Commented on own review
Nov 19, 2015 08:44 PM
---------- Forwarded message ----------
From: Parth Mehta
Date: Tue, Nov 17, 2015 at 10:15 PM
Subject: Fwd: Intex Cloud Pace 16GB
To: help@snapdeal.com
Dear Team,
I received reverse pick up Email and SMS.
I have job sheet, box, warranty card, charger, ear phone, back cover and screen guard...s.
Phone and battery are with service center with following address:
SUSHILA INFOTEL(ICP:KOLKATA)
P 10 CIT ROAD SCHEME LV LAND MARK MOULALI CROSSING NEXT TO SENCO JEWELLERS KOLKATA -700014 WEST BENAGAL
Contact No:9831433444
Email address:icptelkolkata4@intexcare.in
So, should I pack the things available with me with original job sheet? Will handset and battery be collected from service center internally?
As previously mentioned, service center is many many kilometers away from my place. So, its not possible for me to go to service center.
How reverse pick up will happen?
Thanks & Regards,
Parth Mehta
Read More
Commented on own review
Nov 19, 2015 08:43 PM
NO RESONSE FROM SNAPDEAL EVEN AFTER SENDING MULTIPLE MAILS:
---------- Forwarded message ----------
From: Parth Mehta
Date: Wed, Nov 18, 2015 at 5:59 PM
Subject: Fwd: Intex Cloud Pace 16GB
To: help@snapdeal.com
Hi,
I received following SMS:
1)
16:56 VM-IntexX : Dear Customer, Your produ...ct received for repair vide Jobsheet No.511186568003T001We will inform you once product is repaired. Assitance Call.9831433444
2)
17:44 DM-070707 : Dear Parth Mehta,
We herewith inform you that your SNAPDEAL reverse pickup order SND1771016. has been cancelled. In case of any issues, please call +91-8882140288.
Please let me know, how are you going to help in this case.
Waiting for your reply.
Thanks & Regards,
Parth Mehta
---------- Forwarded message ----------
From: Parth Mehta
Date: Wednesday, November 18, 2015
Subject: Intex Cloud Pace 16GB
To: help@snapdeal.com
Dear Team,
Delivery person called me and I explained him the case. He asked me to go to service center again to pick up the phone which I denied. So, he said that he will cancel his internal request and asked to raise another request when phone is available with me.
As previously mentioned, service center is many many kilometers away from my place. So, its not possible for me to go to service center again. I asked my wife to visit the service center as last resort to get job sheet on Snapdeal request but its not possible for us to go there again.
Please informus about how Snapdeal is going to handle this case. Ideally you should ask Intex to collect their phone from their service center and ask your courier partner to collect all other accessories from me.
Another way is to ask your courier partner to pick up the job sheet and accessories from me. After that, using that job sheet pick up the phone from service center.
Thanks & Regards,
Parth Mehta
---------- Forwarded message ----------
From: Parth Mehta
Date: Tue, Nov 17, 2015 at 10:15 PM
SRead More
Commented on own review
Nov 19, 2015 08:40 PM
If mouthshut allows then I have recorded calls as well...I would like to upload them for the welfare of customers....
Commented on own review
Nov 19, 2015 08:39 PM
(Updated Nov 19, 2015 08:39 PM)
---------- Forwarded message ----------
From: Parth Mehta
Date: Thu, Nov 19, 2015 at 5:22 PM
Subject: Fwd: Intex Cloud Pace 16GB
To: help@snapdeal.com
Dear Team,
With reference to request number 13289611, I talked with SD social media team executive.
As per her(SD social media team e...xecutive) instructions, I requested service center person((033) 40655304) to submit the phone directly to company.
He denied saying that they cannot submit phone back to company and it needs to be picked up back from service center.
As an alternative discussed with SD social media team executive, I asked service center person to handover the phone to SD courier partner when he goes to service center and he agreed for the same.
If SD courier partner shows job sheet at service center(Between 11 AM to 5 PM), then they will give phone to SD courier partner.
I request you to kindly arrange reverse pick up at order address for collecting job sheet, phone box and accessories from me.
And after that, using that job sheet, courier partner may collect phone and battery from service center having this address:
Sushila Infotel, P 10, Ward No 55, C I T Road, Kolkata - 700014. Land mark: Next To Senco Jewellers, Moulali crossing
Contact No: (033) 40655304; 9831433444; (033) 22268297
Email address:icptelkolkata4@intexcare.in
Service center person will handover phone and battery to courier partner upon showing job sheet.
In case of any problem, please share my phone number with courier partner. If possible, please share courier partner name and number so that I can Email to service center as well.
Thanks & Regards,
Parth Mehta
M:Read More
Commented on own review
Nov 19, 2015 08:36 PM
No dignity left in Snapdeal
Commented on own review
Nov 19, 2015 08:35 PM
Sent mails after mails.. raised many new complain numbers online, send many messages on facebook, talked to many different people but no resolution till now and after frustration, to get the job sheet, visited the service center. For getting Job sheet we need to go to service center again and SD is ...asking me to go to service center again to pick up the phone. Going to service center and mental harassment in fighting with SD is more valuable than the phone value. Snapdeal is shameless in taking ownership of the faulty product sent just because I informed them less than 24 hours late after their 7 days easy return policy. What did I get out of this? Mental harassment, did not receive fault free product even till now and wasting energy in battling with Snapdeal stuborn senseless arogant executives. Did not receive refund. They are sitting on my money. And even if I go to service center again to collect the phone and return to Snapdeal then what will I get? Just order value refunded? What about harassment and expense going to service center and fighting with Snapdeal these many days? Its worth more than phone value.. Never trust Snapdeal... They clearly denied giving any official Email on this.. Denied for any escalation matrix or Number... Keep repeating same thing again and again. Now I am wasting more energy here just to inform all of the fellow consumers that whenever you have an option, avoid Snapdeal at any cost. For 100 or 200 or 500 Rs gain, dont give up peace of mind by ordering on Snapdeal. No ethics exist inside organization. I received faulty product and instead of consoling me for the delay and harassment, thy are sending me here and there again and again and not even understanding the situation. Snapdeal is a crap deal... They do not have guts to confirm this over the mail too... If I dont go to service center again then they will not refund my money... They do not confirm this over Email too... Deny for any escalation matrix too...Read More
Reviewed Snapdeal
Nov 16, 2015 08:49 PM
5920 Views
(Updated Nov 16, 2015 09:05 PM)
Order ID: 9783590925; Ordered a phone(Mobile handset).
Snapdeal reference numbers for complain: 11541635, 11587332, 12515730, 12794424, 13171518, 13202880
Delivered at 04:47 PM, 04 Nov, 2015
I ordered multiple things from Snapdeal in past and I was quiet satisfied but now. No Snapdeal a...Read more
