Your HSBC Credit Card : drmilindkumar@yahoo.com
Dear Mr. Kumar,
Re - Your HSBC Credit Card 4384 xxxx xxxx 3517
Reference 2909417692
We refer to your recent article in Mouth Shut.com, regarding the above mentioned credit card.
It is unfortunate to note that you have cause to complain on our services. We assure you that such instances are rare that might have caused you inconvenience. However, adequate steps are in place to ensure prompt and efficient services are given to our customers.
We acknowledge receipt of your complaint and have registered the same under reference 2909417692. Please allow us five working days to investigate the matter conclusively by when a final response would be shared with you. We request you to forward details of the sales executive in order to ease our investigation process.
On receipt of your complaint, our colleague Ms. Revathi, had tried to contact you on the telephone numbers updated in our records. However, our attempts to reach you did not meet with success.
We fully appreciate that you would like this matter resolved as soon as possible. HSBC is committed to serving the best interests of all our customers. In view of this, we have put rigorous complaints handling service standards in place for handling any complaints fairly and speedily.
Solicit your cooperation on the above.
Assuring you of our best services always,
Yours sincerely,
A S Sudha
Asst Vice President– Customer Service
