For last couple of weeks, a thought was residing somewhere in my Mind, what is feedback? How it works? Does feedback really help to grow or discourage? What is the difference in feedback and criticism? So, I am sitting at home and writing this post to give a shape to my thoughts.
What is the origin of the term Feedback? I went through various journals, and found that the term Feedback first appeared in the 1920's and grew out of the broadcasting industry. When the volume of a microphone is set incorrectly, unpleasant squawking sounds will result. Since the sounds that enter a microphone are referred to as feeds, it followed that the unpleasant sounds heard after the feeds would be called feedback. It took several decades for the term to be borrowed electrically and used eclectically.
Lets discuss the Positive feedback first. Positive feedback consists of praise, appreciation, and the term More than Enough. This is a normal human tendency that if someone does anything remarkable as per his/her parameters, wants to get appreciated. You can take example of any thing. If some one feels that s/he looks good in Black then s/he appreciates himself in mirror first and gives first positive feedback to him or her. But, when you are exposed to others and a person genuinely says, you look good in Black, this is called true positive feedback. You can receive positive feedbacks for impressive dressing sense, effective communication skills, flawless work style, remarkable PR skills etc. But being addicted for positive feedback can discourage a person in longer run. Lack of positive feedback can start crashing people those are addicted only to positive feedback.
Consider a stereotypical scenario of a couple who has been together for many more years. Ms. begins to feel that Mr. doesn’t love her or think she’s pretty simply because he has stopped saying the positive words. The positive feedback, at early stage of relationship, built her confidence up SO high that when the words stopped, she came crashing down, bewildered and even wondering what she’s doing wrong. The same could be said of children, co-workers, and just about anyone you could name. Children often become reluctant because they don’t feel appreciated. Co-workers and friends get to the point that they quit trying because nothing they do is ever “good enough.” I think, one should open his/her ears for positive feedback but always ready for the situation when the praising words could get stopped. In this case, a thorough self-analysis is highly required or the time has arrived to rejuvenate the style.
Now come to the Negative feedback. In general, people are not ready to receive negative feedback as it shows that the person is lagging in an area. Couple of weeks back, I shot an e-mail to client keeping my Boss in CC list. My boss called me up and told that the mail could have been written in more effective way, and I was not ready to accept his words rather defending me hard by giving excuses. When I came back at my workstation and looked at the mail again, I found he was right. There is always a scope of improvement. In my opinion, negative feedback should be received without making comments or statements rather asking questions to clarify the things because negative feedbacks help you grow. In contrast, it is important how you are giving a negative feedback to others. The only thing more dangerous than a lack of positive feedback is a steady stream of negative feedback. When a spouse, daughter, son, friend, co-worker, etc. only hears negative comments – they begin to believe the words and come to believe that they are as worthless as the words say they are. And when someone believes the worst about themself, they stop even trying. However, if they get positive feedback – even if it’s for the smallest possible thing – their confidence and self worth begin to grow. So, be careful at the time of giving negative feedbacks.
Criticism-last but not the least. There is a thin line difference in Negative feedback and Criticism. In my opinion, criticism is something when your pitfalls are discussed at your back. The person(s) who is (are) criticizing you, is (are) discussing your pit falls to others especially when you are not present. One can criticize you by writing as well. A negative feedback turned to criticism when things are written about your pit falls and sent to every one other than you. I believe, people start criticizing when they don’t have enough strength to give negative feedback.
Now, I am a firm believer that receiving and giving feedback is an essential part of life. It helps you improve your work style, strengthen your bonding with your loved ones, and set a next milestone in any area of life. Stop criticizing and start giving/receiving feedbacks for mutual development and growth in work, life, and relationship.
