I was promised at one of the corporate office to buy 4G wifi Dongle which would provide a plan of 40 GB unlimited for Rs. 1148 after 4 months now they have change my plan from 40 GB to 5 GB and charged me 3K for usage of 7 GB. later they promised to wave of bill of 3K and pay Rs 1148 and promised 7GB plan for 1170 in 48 hours, post payment of 1148 again they are demanding money and said sorry for wrong promise. Below is the actual email content from Reliance.
We regret the inconvenience caused to you wrong prmise form our side and take this as a feedback to improve our services to meet your expectations.
For Plan Change:
The company is entitled to change, vary, add, withdraw any services and/or charges, vary, add, alter, delete, withdraw any / all charges, discount, surcharges, tariff, etc. at any time in its sole
discretion for one, more or all of its subscribers except in the case of discounts or other special benefits or schemes / plans announced by the company from time to time and which are valid
for specified period. The company will comply to all TRAI directions / regulation.
Kindly note that as per the norms, we always keep sending such information(like activation/deactivation of any services and if changes in your account) through calls/ SMS.
Incase, you have not received any information in this regard, there might be some technical error(i.g: SMS expired or not attend our calls). Although all activation and deactivation are updated in our records, as per your request. Since, it is completely automated not a manual systems updation.
Currently, the outstanding amount is Rs.2774.86/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.
Please refer the below link for address details of Reliance Stores:
https://rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
Thank you for choosing Reliance.
Regards
Heena Siddiqui
Officer - Customer Care
Reliance Communications Limited
