M/s Hot Spot Mobicare
I had purchased a Spice Mobile model No.S820 Black on 15 Mar 2009 from M/s Spice Retail Ltd,
Shop No.4, Pocket ‘H’, Dilshad Garden, Delhi – 110 095 alongwith Mobile Care warrantee for two years. Your dealer gave me receipt/invoice and a card for the warrantee. When my mobile got out
of order I contacted the dealer he kept the phone for some days and returned as it is. I again complaint about the problem as it was not rectified they kept my mobile again saying it will be repaired. But
unfortunately when I got it back again it was not working properly. In between I got some problem on its screen also. Again when complaint about the problem they kept the mobile with them saying that after ten days I can collect my phone. But now even after one month I did not get it back. Now they are saying that it will not be repaired as you do not have card. I am having invoice wherein all details of the phone and other information and details of card are available. Even card No. is also available therein. On earlier occasions they did not asked for card as card number and customer ID are available on invoice. At the time of purchase also they told me that either card or invoice having all details of mobile
may be presented at the time of repair. I do not know what is the problem with them. I have purchased two more mobile phones with Hot Spot mobicare warrantee.I need help regarding my problem. I want to know whether invoice having all necessary information is valid or not. I have sent email to mobicare and reminder also, but the mobicare also have not replied me. Now I am posting my problem on this site so that any concerned people who can help me out can respond and give proper guidance as two years warrantee given by the company will expire soon and the company who is not listining during warantee period will never reply after expiry of warntee. I mobile phone is kept with the dealer for last about one and half month.
With regards
