Sir,
On 20th March 2018 I transferred Rs 600 from my aishwaryasingh23tm account into my Delhi Metro Smart Card(Card No 66718992). And I received a message confirming a successful transaction, with the Operator Reference No being 15158473, and the aishwaryasingh23tm Order No being 4823216408.
But later when I went to board metro from thr Ramesh Nagar Metro station, the Top Up could not be done. I again tried to do the Top Up after getting down at the Rajiv Chowk metro station, but again it did not work.
I desperately tried to get the Top Up done next day also, and I even got involved Delhi Metro staff in it. But the staff also failed. The Top Up machine kept showing that no valid Top Up is possible on my card. Ultimately the Delhi Metro Rail people at the Ramesh Nagar metro station said that somehow the money has not been sent to the Delhi Metro Rail by aishwaryasingh23tm.
I have sent emails to Delhi Metro at info@dmrc.org, but to no avail. And as far as aishwaryasingh23tm is concerned, I am completely confused about where to send any mail. Calling up aishwaryasingh23tm's Customer Care also failed to provide any help as I only kept listening to recorded voice that kept telling me to press this button or that button.
This is my humble request to both the Delhi Metro Rail and aishwaryasingh23tm to do the needful.
Regards
Raja Basu
