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Followed CARS24_India

CARS24_India

Reviewed CARS24

Save yourself the pain - sell elsewhere

Issue Resolved

Brand-aid! The problem has been fixed. Happy Ending.

Their entire selling premise is "Sell your car in 30 mins". You should be clear that if you're selling to them, you will get a lower price than you could otherwise from an end-user(I did that fully knowing that there's a trade-off between ease of selling and price - and was quite willing to t...Read more

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Commented on MK_REVIEW's review

My Order No.Lsb-747341 - Cancel The Whole Order
Letsbuy

It's a combination of their Customer Care and a system to deal with errant orders (orders that don't go through smoothly). When faced with an order that doesn't go smoothly, I think their entire customer-care and logistics interface completely melts down and they put a customer through hell with ...their not responding to mails or giving promises and never delivering on them. Altogether a pathetic experience with them myself. I'd rather use Flip ...com (Over 30 orders with them and not a single thing wrong).Read More

Commented on aditya_s's review

LetsBuy - Collective Experience
Letsbuy

Hi, Could you share the contact details of the people involved please? I've been after my order for 1 month now (1 month 1 day), and after 20 days of getting the item picked up from me (they had delivered the wrong item), they've once again sent me the wrong item. I'm certain that the custo...mer care mail id is not looked. I've sent over 15 mails and I've got 2 responses which are identical - so perhaps there's a system generated response that goes out every 15 days. I just need a human being to communicate with.Read More

Commented on own review

When Logistics and Customer Care don't talk
Letsbuy

Here's where they completely reinforce my original post on Customer Care and Logisitcs not talking to each other. Yesterday I spoke with Letsbuy and they said that the item not delivered was dispatched on Saturday. (out of 2 items in my original order, 1 was incorrect) Today - my 1 month anniv...ersary of ordering (LSB-714605) from LetsBuy, the customer care executive tells me (after I have been emailing and calling literally every single day for the past 2 weeks), that the item is still not in stock and that the executive I spoke with yesterday must have misled me. I spoke with Varun Virmani today. Barely 2 hrs later I get a package delivered from Letsbuy - and guess what? THEY HAVE ONCE AGAIN MANAGED TO DELIVER THE WRONG ITEM. They've sent back the very same item I had returned. If this doesn't tell you that they have ZERO systems in place to deal with when an order goes wrong, then nothing else will illustrate this to you.Read More

Reviewed Letsbuy

When Logistics and Customer Care don't talk

Pathetic little order - 2 Surge Protectors  from their Happy Hour - each barely Rs 349. Thought I'd try Lets Buy out as I've been a frequent user of Flipkart (where I've never had a reason to call customer care). I order 2 items both 3 Way Surge Protector (multi-plug strips) but slightly differe...Read more

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Commented on letsNOTbuy's review

Even CEO doesnt care of customer complains
Letsbuy

1 month and counting for them to reship an incorrectly delivered item. 1 month!! Ridiculous customer care!