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MouthShut Score

61%
4.01 

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Via.com Reviews

Via.com does not update traveling rate.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

26 days ago Read (via Android App)

Ago few month I booked bus from pune to surat with via.com and the day on which the ticket was on, on the same day the call of bus service was recived that your ticket has been canceled and said that no price will be available in the price in which the ticket has been booked in this season. W...Read More

Horrible fraudelent company. Stay away
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Oct 30, 2017 06:55 AM Read

They tried to charge more after the final confirmation screen of my flight purchase. I said no and requested they cancel the charge. They wouldn't and approved of the charge anyway. After a day of emails and contact, including reaching to their CEO, nothing has changed. Not worth the hassle. ...Read More

NEVER EVER use Via.com or you will regret it.
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Oct 14, 2017 02:43 PM Read

I used it to book a bus from Goa to Pune and I booked the ticket one month in advance. Received confirmation, seat no. and all. On the day of journey there was no bus on the stand, I called them and they told me that that bus doesn't run on that route since past few months. So basically I was...Read More

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Being charged more than what they quoted
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Oct 14, 2017 02:15 PM Read

I have booked tickets for 4 to Amsterdam and Rome. I was quoted a price$200 lower from their website via skyscanner. Tried looking out for any hidden payment fee or booking fee. It was no where mentioned till you put in your credit card information and they were happily tap another$200 payment f...Read More

Never go for via.com
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Oct 12, 2017 03:56 PM Read

We had booked a bus from via.com which never arrived on our pickup point. We tried to reach via.com but there was no response on their customer care(they work 9 to 5 in a business providing 24X7 products). We had a confirmed booking, paid in advance, had a valid ticket from via.com. We only know...Read More

Never ever trust their prices. Its a scam
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Oct 12, 2017 02:18 PM Read

They are bunch of scammers, showing fake prices while booking and ask you to pay additional cost, which comes up to the cost as shown in other travel websites. They do not confirm the ticket unless u pay the difference and ur obligated to pay the additional cost since you have already paid part ...Read More

Poor experience with Via.com - Refer FMNAB2EPD8IK7
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Oct 06, 2017 04:00 PM Read

Hi This is with regards to highly inappropriate and callous behaviour of your via team and the bus operator taj national express from goa to mumbai We had booked the ticket on sept 24, 2017 for Oct 3 return journey from Goa to Mumbai On reaching bus stop on Oct 3, 3017 at 7pm What I ...Read More

Where are my tickets ?
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Sep 12, 2017 10:17 AM Read

Hi Via, skyscanner links me to your service. I trust skyscanner that was why I first trust you. after I paid, your website says it was under payment still! where is my confirmation pls! I want my money back! right now! so poor. I already paid, where and when can I get my ticket? how dare I trus...Read More

Pathetic service and most careless staff
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Sep 12, 2017 12:55 AM Read

I have booked bus ticket from Jaipur to Bikaner for my guest. I have good Ticket Booking confirmation sms along with seats no. and bus number. I have book 3 hrs before journey and once I reached Pickup station(Chomu pulia) I have received a call from VIA that your buss is cancelled if you say we...Read More

BEWARE!
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Sep 06, 2017 07:55 PM Read

Beware. Tried to use via.com to book flights from Thailand to China - after much frustration, they finally old me I had to use a Thai credit card because the flight was departing from Thailand. Not sure what world this makes sense in, but they didn't have phone numbers for most countries, cal...Read More

Don't use this website! It's a scam.
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.

Sep 02, 2017 12:28 PM Read (via Mobile)

I booked my tickets to Paris, the website took the complete payment and later gave me a call and said they couldn't confirm my tickets. When I spoke to the manager, while talking on the phone gave me an option which was not working for me and by the time I could give my final decision what I cou...Read More

Money deducted with out confirming ticket
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Aug 31, 2017 12:01 AM Read

I am really unhappy with via.com, as it has deducted money from my card with out confirming my flight ticket. The moment I booked ticket money got deducted and received a mail stating non confirmation of my booking. I hope I will receive my money back. I still do not understand if they cannot pr...Read More

Very Good Services Via.com
Thank You
A token of appreciation from the brand

Aug 26, 2017 06:40 PM Read (via Android App)

Thanks Via.com, there are very good service. I am sharing my experience from Via.com, Actually I use Via apps from Past 2 years, and also perchase Via portal. I am a small travel agent , and I have experience from this site. This is best site from ticket booking to any other site, ...Read More

Scam!
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Aug 16, 2017 02:08 PM Read

Purchase a flight ticket and have to cancel it due to change of plans. Emailed for days but no reply and when I called in, they hold me for about 1 hour and told me that they will reply to my email. On 20th February 2017, they replied my email that there will be a SGD100 charge for cancellati...Read More

ABSOLUTE WORST! BEWARE DO NOT BOOK! SCAM website
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Aug 03, 2017 12:24 PM Read

I tried to booked airline tickets using this website, after giving all the details required for booking and payment the money was deducted from from my account but no ticket was booked. I was asked to wait for 5-10 minutes on the website and even after 30 minutes I did not get my PNR. I tried to...Read More

Not at all satisfied with Via.com
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Aug 01, 2017 01:02 PM Read

While searching for affordable hotels in delhi on google I came across this website. The first look was very attractive so I wanted to explore more. I know this website is not so popular like other travel agency sites such as yatra, trivago, makemytrip, ibibo, etc they seemed to provide good ser...Read More

Horrible Experience
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jul 20, 2017 03:27 PM Read

New to via.com and vulnerable with the interface in resulting wrong date booked. Escalated immediately and faced inflexibility cold response to pay the charges as close as a new ticket. Surprised with the inhuman centric response in this modern days where businesses are paying attention in servi...Read More

Fraud company
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jul 15, 2017 04:16 PM Read (via Mobile)

Hi My name is vijay and booked 4 upper cabin sleeper seats in a video AC bus from karta to Delhi and boarding time is 6 pm from katra. But what I got is third class bus without charging and video and no lights complete dark in bus. The seat was given to me was lower sleeper while I booked ...Read More

AVOID!!!!!
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jul 07, 2017 08:59 AM Read (via Mobile)

So after a £76 pound phone call 45 emails which half were not responded to I was only given a partial refund which when o check the terms and conditions and even the operator advised me I would only be charged and airline fee and a admin fee so overall I should of received back roughly 260 pound...Read More

Very good travel agency
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.

Jun 30, 2017 12:35 PM Read (via Android App)

I came across this website while I was searching for hotels on google. The first look was very attractive so I wanted to explore more. Though this website is not so popular like other travel agency sites( makemytrip, yatra, trivago, etc) they seemed to provide good services. The search interface...Read More


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