Oct 25, 2013 12:53 PM
1776 Views
(Updated Oct 25, 2013 01:22 PM)
I brought this tablet and it is roughly 3 months. The battery recharging stopped work. I initiate for an onsite warranty as they claimed in the site. And at the first instance they told that they do not pick up in Chennai as it has a service center(This is no were mentioned the warranty).
After lot of argument they agreed to pick up and the tablet was delivered to me after a week. I put the tablet on, used it for some hours and then again put it for recharge and then I was back to square one. I again raised the request and called them. This time to my surprise they said me that they will not arrange for pick up at any cost. And they started adding their own clauses that in warranty they will arrange for pick up only once.
When I argued they just told me if I want to rectify the tablet please come and give it to Chennai office. I mean both the time I felt that the service center execs where just un-professional and irresponsible. They were not ready to accept their own warranty clause. In pure service terms. AFTER SALES SERVICE IS REALLY BAD. To get a detailed insight of the truth detailed above.
Please refer to the ticket I raised. support.iberry.asia/view.php?id=641479 Email: ajoshgs@gmail.com Ticket # 641479.
Even I have attached screen shot of the warranty clause which they were not ready to accept. My sincere advice avoid iBerry products. Sellers will try to convince you. I mean that is their job to sell products by marketing it saying butter and spice. But if you really love your hard earned money then take a decision after referring to the ticket history. I leave the decision to you.
