Dec 03, 2009 05:58 PM
1766 Views
I will be crisp and let the tickets talk. I have been with ZnetIndia for 4 months and am listing the top 3 of my frustrations with this company:
LOUSY SUPPORT AND SERVICE: Example: my site remained down for 2 and a half day asking for a server reboot
SCARY SECURITY LEVELS: Example: My database has been under hack attack for the last two days and these guys have not even replied after raising multiple tickets
IR-RESPONSIVE: Nothing adds much to the frustration more than tickets which are not even answered for hours/days, knowing that there is nothing else you can do, it kills the customer
My Advice:
STAY AWAY
GET A BIT FARTHER
Ok if you still got into the webs of the sales staff(which is pretty good); haggle your price. I haggled a lot.
To support my above review, I have made a compilation of 6 tickets of the 11 tickets I ever raised in 4 months. Please mail me at itsabhi@gmail.com and I will send you a copy of each ticket. Not only would you get an idea of their service standards, you will have a hearty time reading their responses(some are really hilarious).
I am copying one ticket. You can have more from me. Have mercy on your site and STAY AWAY
1st one: Hack attack on my machine
Author Contents
xxxx@gmail.com
Posted on 12/2/2009 10:47:02 AM(IST)
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Hi
My database is getting repeated hacking attempts from IP 72.3.249.144 and IP 208.43.68.66 which are stored in our event logs right now.
Can you please do something really fast to stop this ping as this is overloading our server. The pings are happening 5 times every second.
I would appreciate if you can ban these IPs and also install any software which increases the security of your server to attempts like these?
Hoping for a very prompt response.
Regards
Abhishek
Email: xxxx@gmail.com
xxxx@gmail.com
Posted on 12/2/2009 1:37:19 PM(IST)
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Boss
Its been 3 hours since I opened this ticket! How urgent can the issue be for you guys to respond?
Email: xxxx@gmail.com
xxxx@gmail.com
Posted on 12/3/2009 4:40:56 PM(IST)
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