Jun 28, 2006 01:06 PM
7061 Views
Product : Zenith Executive-Plus. (15” screen and 2.8 Ghz)
Price : Rs. 38,793 + 2500(RAM).additional 256 ram
Dealer: S I Technologies, Indiranagar. Bangalore
Reason to buy:
15/8/05
All though I have my official laptop I wanted own a personal one, with all the desktop features...
so just went for it and truly I was also amazed and attracted by the prize tag too..proud to buy Indian product...
Agony
Perhaps my happiness ended in a day, and suffer started.
15/8/05
Laptop working only on powersupply battery not functioning
Solution:
while on tour, Went searching Pune office, problem solved after lot of
troubleshooting and technical support from all over India and Singapore.
Problem was the bios, Bios changed.
30/8/05
Laptop started dumping, blue screen, and memory error.
Problem not solved, but I have to purchase additional
512 ram in assumption of problem may be solved by up gradaing ram.
5/9/05
Laptop started dumping frequently, finally landed at Zenith regional service center.
solution:
Problem solved but took almost 2 weeks;
They replaced motherboard, significant change of component.
Laptop went to Goa Office so consumed time in transportation.
(some Minute scratch marks appeared in handling )
9/12/05
Problem Battery charging only up to 27 %, battery not supporting,
no backup, switches off on power failure etc.
solution:
Problem Solved Battery Replaced, Battery was faulty,
but again took 10 days reason non-availability of battery.
There are still more issues but due to charactes space im avoiding to publish.
Grievances:
During these happenings, I have talked with all Zeniths major officers, one of the
regional officer even committed, that if any problem occurs we will replace the Laptop.
But when I raised the request for solution, no one was ready to abide the same.
Plead:
N number of calls to VP india operations, regional office, dealer etc....
Please give me some alternate solution, even I am ready to pay extra amount if required,
but give me some quality product and service commitment and stop my sufferings permanently
Quote that worked:
"Otherwise I have my own ways to go ahead with consumer forum, even if I don’t succeed there,
I have mail forwards (u know the power of mail forwards) and comments forum at webs "
Warning:
After discussing with the lawyer, I send a formal notice to all zenith concerns stating I am seeking Consumer court help for my sufferings.
Immidetely calls started flowing from all accross Zenith for replacement and to avoid futher legal hassels.
Time Killing:
after assurance time killing started, "we will dispatch tommorrow, next week ....blah blah"
Conclusion:
Finaly I recd the replacement on 10/06/06.....but again the same problems started occuring like dumping etc....after coupleof visits to the main office...replacement of Ram problem solved.
Well guys I might have bored u......it sucks to read all the "Ram katha"....but to know the consumer suffreings, I had to elobrate all the happenings and majorly to understand the Proudct value, service and support.
All that what I recd from the manufacturer is a
1) Worst product assembled some where in china, singapore.
2) A very bad time killing irresposible service support.
3) And the experience to deal with Indian product manufacturer trying to go globaly, letting them undestand what the consumer is and his Rights.
So finally Friends dont Buy any Zenith Products.....dont fall prey to false promises and cheap value.
Regards
G. Vijaykumar Rao
