Jun 24, 2011 03:49 PM
11261 Views
My son is 2 years 10 months old and he was put up in his age group in YKROK, Electronics City.As he was crying a lot, my mom also accompanied him.But the things she noticed in the school, it was really shocking. The teacher of his batch beat the kids whenever they cry or when they are not listening to her.Also the teacher feed 2 or 3 kids from the same plate.
When my mom asked she said they are brothers, but later we found that they are not brothers. My mom always used to be with my son in the school. But one day(19.05.2011) there was a audit happening in the school. My mom was asked to wait outside for sometime during the auditing.It was just half an hour she was out, but in that duration the teacher had beaten my son (slapped in his face).His lips were swollen immediately. My mom saw this and complaint this to her and also to the teachers of the other groups.But they did not even respond for that. Now I stopped sending him to YKROK. Below is the email thread for your reference.
________________________________________
From: Selvakumar G
Sent: Thursday, June 23, 2011 4:39 PM
To: YKROK customtakeouter Service
Cc: bharatkapoor@ykrok.in; sumankapoor@ykrok.in; 'YKROK ECITY'
Subject: RE: Nithin - YKROK ECITY
Hi,
Do you honestly feel that after complaining about the incident, the teacher will take good care of my kid? What are the steps you have taken to make sure this won't happen again? Anyhow you are not going to be there to stop it. And I can't send my mom every day to watch it. The same set of people will be there. And We don't want to take a risk again.
I am telling that I am not happy with the service, so asking for refund. You are repeating the same explanation that you can't refund as per policy. so your policy is only for fee and deposit, NOT for kids safety and security??
I think I need to share this incident with my fellow infoscion parents and other parents looking for feedback. Escpecially the first time parents who want to send their kid to play school first time. Atleast they will be aware of your fee policy.
Thanks for your great understanding and commitment !!
Thanks,
Selva.
________________________________________
From: YKROK customtakeouter Service [customtakeouterservice@ykrok.in]
Sent: Friday, June 03, 2011 2:55 PM
To: Selvakumar G
Cc: bharatkapoor@ykrok.in; sumankapoor@ykrok.in; 'YKROK ECITY'
Subject: RE: Nithin - YKROK ECITY
Dear Mr Selvakumar,
Greetings for the day!
This response is in regards to your query for refund of school fee.
Further to your query would like to inform you that the school fee once paid
is non-refundable however we ensure you that no hitting will happen in the
school. Request you to continue sending your child to YKROK.
Sincere apologies for the incident that has occurred.
In case you have any more concerns kindly reply to this mail and I'll be
glad to answer them.
Regards,
Gunisha Singh
Manager - customtakeouter Service
Your Kids 'R' Our Kids India Education Pvt. Ltd.
44/1A Bannerghatta Road
Dairy Circle
Near Spar Hypermarket
Bangalore - 560029
Contact # 080-40837916
Email : customtakeouterservice@ykrok.in
-----Original Message-----
From: Selvakumar G
Sent: Friday, June 03, 2011 12:41 PM
To: YKROK customtakeouter Service
Cc: bharatkapoor@ykrok.in; sumankapoor@ykrok.in;
Subject: RE: Nithin - YKROK ECITY
Hello,
Did you get a chance to look at this issue? Please let me know when shall I
come and collect the remaining fee.
Thanks,
Selva.
________________________________
From: YKROK customtakeouter Service [customtakeouterservice@ykrok.in]
Sent: Friday, May 27, 2011 6:01 PM
To: Selvakumar G
Cc: bharatkapoor@ykrok.in; sumankapoor@ykrok.in;
Subject: RE: Nithin - YKROK ECITY
Dear Parent,
Greetings for the day and thank you for writing to us.
Regarding your query we will get back to you as soon as possible.
Your understanding in this matter is highly appreciable.
In case you have any more concerns kindly reply to this mail and I'll be
glad to answer them.
Regards,
Gunisha Singh
Manager - customtakeouter Service
[cid:image001.jpg@01CC1C98.251EBD40]
Your Kids 'R' Our Kids India Education Pvt. Ltd.
44/1A Bannerghatta Road
Dairy Circle
Near Spar Hypermarket
Bangalore - 560029
Contact # 080-40837916
Email : customtakeouterservice@ykrok.in
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From: Selvakumar G
Sent: Friday, May 27, 2011 8:43 AM
To: YKROK customtakeouter Services
Cc: bharatkapoor@ykrok.in; sumankapoor@ykrok.in;
Subject: RE: Nithin - YKROK ECITY
Hi,
Hope you remember the below mail. We started sending our son Nithin again to
school from 03.05.2011.
We did not want to send him alone, as he was crying a lot, so my mom also
accompanied him.
But the things she noticed in the school, it was really shocking.
My son is 2 years 10 months old and he is put up in his age group.
The teacher of his batch used to beat the kids whenever they cry or when
they are not listening to her.
My mom always used to be with Nithin in the school. But last
Thursday(19.05.2011) there was a audit happening in the school.
My mom was asked to wait outside for sometime during the auditing.
It was just half an hour she was out, but in that duration the teacher had
beaten my son (slapped in his face).
His lips were swollen immediately. My mom saw this and complaint this to her
and also to the teachers of the other groups.
But they did not even respond for that.
Also the teacher used to feed for 2 or 3 kids from the same plate. When my
mom asked she said they are brothers, but later we found that they are not
brothers.
So from then we stopped sending him to school.
And no more we want to send him again to this school, as kids are so
precious to us.
From may 1st actually he has gone to school for hardly 10 days.
The first time when we send him also, he went for just around 12 days.
We want to get our remaining fees back. Let me know when I can collect it.
Thanks,
Selva.
