YEPME - a Company with wrong business ethics. Review on Yepme

I had purchased a product on this website(advertised through FACEBOOK), and the product was defective.  Upon contacting them, they said that they are going to replace the product initially and due to non-availability of the product they assured me a refund.

After 1 month when I call back about the refund, they said that it is not yet submitted at all and they offered me an other product as they said refund is a long process.  I call back to order an other product and they said that it cannot be processed as they do not have any info about the replacement or refund.  I tried to contact them through Social networking site by commenting on this and they have blocked my access to comment anything on their page.

I contact them for a refund and they still say that they need more than 30  business days to think about it.  The entire process has already taken close to 7 months now.

All attempts made by me to contact them failed and the representatives are too rude to provide any information.

They have taken the payment through Debit Card / Net banking and still they have deleted all the orders made by me so far from their portal.  However, I have all the e-mails sent by them about the order/payment/complaint confirmation.

Details of the order number and other details are mentioned below:

Order Num              &n
bsp; 5913292

Order Date              &n
bsp; 16-Mar-14

Payment Through              &n
bsp; Debit Card - Online

Amount 852

Particulars              &n
bsp; Shoes - 3 Pairs

Issue Canvas shoes was defective - sent it back

Complain ID              &n
bsp; 616209

Resolution provided by YEP ME      Replacement

Resolution Failed Reason      Size not available

Order Num              &n
bsp; 6017754

Order Date              &n
bsp; 15-Apr-14

Payment Through              &n
bsp; Debit Card - Online

Amount 0(Under replacement)

Particulars              &n
bsp; Shoes - 1 Pair

Issue Wrong size was shipped as replacement

Complain ID              &n
bsp; 646783

Resolution provided by YEP ME      Refund

Resolution Failed Reason      No refund made

Order Date              &n
bsp; 18-May-14 Particulars           &nb
sp;        Shoes - 1 Pair

Issue Raised a complain - refund was promised

Complain ID              &n
bsp; 661522

Resolution provided by YEP ME      Refund

Resolution Failed Reason      No refund made

Complain ID              &n
bsp; 6017754

Resolution provided by YEP ME      Refund

Resolution Failed Reason      No refund made

Complain ID              &n
bsp; 895324

Resolution provided by YEP ME      Refund

Resolution Failed Reason      No refund made

Complain ID              &n
bsp; 704553

Resolution provided by YEP ME      No response

Resolution Failed Reason      No response

I request you to warn this portal not to cheat people and follow the correct business ethics and stop connning me.

regards,

Praveen.