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MouthShut Score

47%
2.31 

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Great shopping site brought down by poor quality
Jul 17, 2012 10:41 AM 1411 Views

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I've been a fan of Yebhi right from the bigshoebazaar days.They always had the best collection of shoes at great discounted prices.Over time they even added a decent collection of clothes and now you can even buy electronic and other items from them.However as they've grown, the quality of their products especially shoes and some clothes seem to have come down.


I purchased some  Nike and Fila shoes and their soles come out just after a months use.A Florsheim slipper I bought the other day turned out to be defective; I could return it though because I hadnt used it. A couple of times their Puma trousers turned out to be old stock which had their color run out along the fold lines.When I returned them for a replacement, they sent the same trousers back, ridiculous!Then there were some "W" brand kurtas that turned out to be factory seconds with disproportionate/irregular fitting.


It has got to the point that I am now very wary and hesitant to buy any decent sneaker or clothes.Yeah they do give a replacement but why go through the trouble when I can easily buy from a more reliable Myntra.And also I am not so rich that I can afford to throw away a pair of Nike's after just a month's use.


Yebhi should really put some quality control checks in place if they want to retain their customers.


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Brand Response

Dear Customer,
Thank you for your valuable feedback. We understand your concern and the inconvenience this may have caused and will ensure to provide you a quick resolution as soon as possible. We want you to know that we are honored to have you as our esteemed customer and your suggestions plays integral part in our growth. Since you are not convinced with the quality of the product, we request you to kindly share your order number/complaint number registered with us, so that the respective team can follow-up on your issue and assist you further.
Our partnership with you from our initial days with Bigshoebazaar has helped us to achieve new heights in Online Shopping Industry, hence your contribution is valuable.
We respect your feelings and will certainly take your voice ahead with the concerned brands for a memorable experience in future.
You can reach us at our customer support number : 01246766300 or email us at support@yebhi.com
Have a great day ahead!
Regards Yebhi.com

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By: Yebhi | Jul 17, 2012 12:19 PM  (Updated Jul 17, 2012 02:04 PM) Comments 2

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