Feb 24, 2016 10:09 PM
9303 Views
I choose yatra.com for my trip to Bali thinking that they would give a good service.
It was a horrible experience. The person who took my booking resigned and no one else was taking responsibility. After I wrote to sales head, one person was allotted and later he also resigned. Both times, yatra staff maintained that the person is on a medical leave!
I got my tickets and hotel voucher just 2 days before my travel and the name on air ticket was incorrect. The hotel was booked one starting from one day before arrival to one day before departure. So I was paying for a day before reaching and had no room on last night. When I asked to correct it, they booked half the period in a different hotel in a different city!
In this entire process I kept on calling yatra and I never got the person assigned. I was told that he will cal back( Out of 24 times he didn't call even ONCE!). I could only talk to him when I insisted that I will hold for half an hour till he is busy.
I was going on a foreign trip. No one ever cared to give any details of formalities required or documents to carry. There was confusing info available on net but no one from yatra clarified anything.
Never Ever Ever Ever book on Yatra.com
