May 05, 2011 07:10 PM
5595 Views
(Updated May 07, 2011 06:28 PM)
Had the worst ever experience with Yatra.com and more is to come.
I have booked a 12 day tour to Europe through Yatra.com. We were to fly to Europe on 21st of April. Since I was to travel to Thailand for work in April first week we decided to take the visa in advance to avoid the last minute running around. We got our UK and Schengen Visa done by 6th. I flew to Thailand on 7th and was back on 10th.
After coming back, I got the news from Yatra that the travel dates have been changed.
( HOW PATHETIC to do last minute changes!) hence we had to reapply for the visa. We arranged for the documents again and applied again. This time we were to fly on 23rd April. On 22nd we hear from Yatra that, we will not be able to fly on 23rd since the agent who does the visa work for Yatra, was not able to take our passport from Italian Consulate.( This shows their casual approach). Reason behind that was the number of govt holidays that had come a week before i.e Ambedkar Jayanti, Ramnavmi etc. According to Yatra.com Italian consulate was closed becasue of these holidays, which was a sheer lie. I checked the holiday list posted on the consulate website. Hence even after getting the VISA, the second time, we could not fly.
Now after going through such pathetic experience we wanted a complete refund. They refused to do that. Current situation is, they have made us reapply again.( YES, FOR THE THIRD TIME) Travel dates are 11th May and the response which I got today from Yatra is, ’’ We will confirm it to you on 11th May’’
( UNBELIEVABLE)
Yatra.com is an extremely unprofessional and unorganized organisation. Everytime I call, the kind of response I get from Yatra officials is "pathetic". None of my questions get answered on time and there is no clarity on their part. Most of the times calls are either being avoided by the operations manager saying they are in a meeting or not answered. I am being kept on hold several times. They are defrauding the customers and should be dragged to court.
-Anu
