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Selling unavailable inventory - stay away. Review on Yatra

Name: Selling unavailable inventory - stay away
Item: Yatra
Rating: 1
Author: a Mouthshut User

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20%

1.37

15,053 Votes

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niichu

bangalore India

14 Reviews

1 Follower

Selling unavailable inventory - stay away

Aug 30, 2016 07:53 AM 20873 Views

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I had made a booking for Club home suite room - single at the Chairmans Resort - BANGALORE for checkin on 23/08/2016 wide booking ID YT18182967 and got a confirmation mail. I got a call on checkin date from Yatra informing the specific inventory isn't available with the hotel and he suggested me another room type which was inferior to the one I booked and hence I rejected. They couldn't offer me the same type or better room even after the hotel had availability.

I would recommend fellow travellers not to use Yatra.com since they are selling inventory which are not available with them.

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Brand Response

Dear Nishad
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience faced by you and your team during your holiday to Bangalore. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on support@yatra.com
Best Regards,
Yatra Care