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Yatra scam, stay very far away from this site
May 08, 2011 08:22 AM 2201 Views

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Yatra's business strategy is very simple.




  • First advertise lower fares/attractive deals on their site to lure customers.




  • Once the customer has made the payment, then start checking with the airlines/hotels etc if the deal






can be done. Meanwhile the customer thinks that his/her deal is confirmed as they have paid up full


money(in some cases Partial Payment, more on that below).




  • After a few days tell the customer, sorry the new price is XYZ, the customer who all this while thought




that the deal was finalised and has now missed getting a good deal and knows that its painful


to get a refund is now royally stuck. Im sure 80% of the time they will go for the new price.


So good profit for Yatra, onto the next unsuspecting fool.




  • The Partial payment is the biggest scam, you basically pay them upfront for a ticket/deal which is




not booked, not confirmed, price not finalised, so you are paying them for god-knows-what.


Realising this, I made a full payment at time of booking, still did not get tickets issued. Till I hadnt paid


up, I got many many calls from Yatra staff, asking to pay up and helping me pay using different


credit cards as one credit card didnt have the limit for the price of 3 international tickets.


But once I had paid up, these guys disappeared and I had to keep calling them to issue my tickets.


After many calls and no tickets, and reading similar issues on net, I asked to cancel my tickets


and asked for a full refund and now face a battle with them to get the full refund back, and buy


tickets at higher costs elsewhere as Ive missed out on some good prices being offered by airlines


earlier.


Ive read of several cases where people have made full payment, Yatra has given them a confirmed ticket and only after reaching the hotel/airline, they have realised that its not booked. Imagine the


plight of such a traveller.


Stay very very far away from Yatra, book your tickets from airline websites or hotel websites directly


even if at higher price. Ive defn learnt my lesson even if at quite a cost and headache.


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Brand Response

Dear Customer,
Thank you for writing to us !!
We sincerely regret the inconvenience this may have caused. Would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.
Best Regards
Yatra Care

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By: Yatra | Jun 10, 2011  03:33 PM Comments 2

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