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Customer support hardly exists.. A complete waste . Review on Yatra

Name: Customer support hardly exists.. A complete waste
Item: Yatra
Rating: 1
Author: a Mouthshut User

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19%

1.38

15,053 Votes

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megha_fantastic

Ambala, India India

1 Review

Customer support hardly exists.. A complete waste

Jul 10, 2016 11:46 PM 12755 Views (via Mobile)

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I have been a regular user of yatra.com but off late I am getting very irritated by this site's system and customer support. I booked a ticket, they deducted the money only to email me that booking is not confirmed. Not only they delay the refund process but also it is more of a harassement to call their customer support. No body takes your call and the automated response keeps telling you to wait. I tried 2 of their numbers and waited for 20 minutes And 10 minutes to get in touch with one of the executives only to loose my patience and disconnecting the calls myself. A COMPLETE WASTE OF TIME. People there are other better options available.

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Brand Response

Dear Megha,
Greetings from Yatra.com!
Regret the inconvenience caused. Would request you to please share your email ID used for the booking and we will be happy to assist you with the transaction or booking.
Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on support@yatra.com
Best Regards,
Yatra Care