Jan 19, 2010 11:39 PM
4295 Views
Why does one go to a beauty salon. to look nice and feel pampered. At YLG(Total Mall, Airport Road) all I felt was unwanted and cheated. We were hard pressed for time and we called up YLG, the manager there said, "Yes, you can come, we'll be here till 9:00 PM if the need be."
When I reached there at 8:00, the staff was in no mood for service: they were cribbing about the time, about how late it was, and how they had no time to serve late arrivals. I felt as if I had demanded free service. The manager had conveniently vanished.
I was asked to wait and finally one lady who came said she'd only do hand waxing as if she was doing me a great favor. I decided to leave without getting anything done.
I think YLG staff must learn what service is from local parlors, who often stay back to serve their customers without cribbing.
My sister got a hand wax, pedicure and facial done. The waxing was done in a hurry, in the PANTRY! The entire time the girl was cribbing about the time and 2 of the staff members even faught as none of them wanted to stay back.
They charged the full amount even when they had done only half-hand. The pedicure was for 250 bucks and lasted less than 15 mins. The facial was for 1500 and despite all tall claims, my sister's face and feet looked almost the same.
They finished the task in a great hurry without any dedication which is totally unacceptable in services industry, especially when you are charging a bomb.
Avoid!
