Sep 10, 2008 10:06 AM
18071 Views
I bought the World space receiver 18 months back along with 1 year subscription. I must say the programs & channels are really good. But the reason I would not recommend the product to my friends is mainly because of the services rendered by World space or rather to put it a apt way – total lack of service responsibility.
I was told that with a 12 month subscription would get periodical newsletters from World space and I got this confirmed from the customer care executives also. But the sad part or rather the most pathetic part is till date (almost 18 months of being a customer) I have received only 1 newsletter which was also because I called up the customer care & gave them a piece of my mind and I was also promised that I would getting the newsletters henceforth regularly. That was the promise made 6 months back.
3 months back I received a call from World space. Only this time it was regarding renewal and that they have some fancy offer which was if I renew the subscription in that particular week for 1 year but I get the validity for 18 months. I was wondering if they could be so sensitive about reminding the customers about renewals, why they can’t remind themselves that they need to send me the newsletter. 18 months of subscription & 1 newsletter is highly intolerable.
My receiver ID is 393604, Renewal receipt for Rs 1800 is 5561 There has been no regular correspondence from the World space team as such. In this age of technology where the priority is given to customer delight instead of customer satisfaction, this service from World space is making me think or rather forcing me to think on going negative on World space. I feel this way is better to achieve a 2-fold objective
• Educate World space about the customer inconvenience
• Educate people about World space.
Even if World space decides to do away with the newsletters, a soft copy in the mail box would be pleasant.
I have heard enough apologies & enough “I ll take this into record”. It would really be good if World space can walk the talk.
