Jul 13, 2014 08:46 PM
40387 Views
I just want to inform you about my plight to the best of my abilities, rest if you really want to waste your money and peace of mind on buying third class Whirlpool Airconditioners, then it is entirely up to you.
I have an OGeneral AC in one room which is working perfectly well for the past 6 years without a Single problem.
3 years back I purchased this Whirlpool Mastermind Royale 1 TON A/C with 3 Stars for another room! I thought that I had purchased one of the best products in the market. Everything worked perfectly well for full one year.
Immediately in the second year, the cooling became zero! I immediately called up the whirlpool service centre, to my surprise Whirlpool was charging around Rs 350 or 400 just to visit your home(I don’t remember the exact amount but they are openly looting Indians). Finally after registering a service call and after making repeated crazy calls for two full days, the serviceman saahab finally arrived. Phew, what a relief. I thought that with just some small tinkering, the A/C will be running perfectly fine. How Stupid I really was!
After some checking, he immediately said that he couldn’t understand the problem and that he will have to take the A/C to the service centre. I reluctantly agreed as it was really hot in the summers and I wanted the get my A/C started within one two days. He said that our service van will come and pick up your A/C. But the service van never came. Finally after two days of repeated calling the service van finally arrived.
After they took the A/C, two days later one of the engineer called me up while I was in my office and said that the cooling coils of the A/C have to be replaced as they have got damaged due to some drains and acid vapors(bullssht). I protested that I live on the 3rd floor which is anyways very high and that there are no drains nearby and my other A/C is working perfectly fine for 6 long years. But the service engineer stuck to his guns and finally won. He quoted a hefty sum to replace the coils, I am forgetting the exact amount, but it made me sad.(Actually angry with myself for buying such a third grade pathetic Whirlpool A/C)
They took the A/C for full one and a half weeks in the peak of summer and my family was left hot and fuming with anger. They charged me heavily for replacing the coils and finally when the day came for them to return my A/C, they called me up and said that you have to deposit the money first, otherwise you will not get your A/C. I said first install the A/C and show that it is running perfectly well and then I will pay you gladly. Of course I earn well and just wanted to ensure that they have correctly rectified the A/C. But they said that this is the company policy, that first the customer pays the bill and only then the customer will get the A/C back!(Actually felt like paying a ransom)
Finally after paying the bill, they installed the A/C and I used it for the remaining summers of around 1.5 months. I was amazed that they gave a warranty of only a few months on the coil and on protesting they said that their cooling coils are venerable to failure and hence they can’t give a warranty of full one year on the same! A company engineer openly saying that their expensive cooling coils are prone to fail!
But hey STOP, the story doesn’t end here! After using the A/C for 1.5 months, we didn’t use it for the next 4 months(winter and OK months). Finally April came and we got another chance to switch on the Great Whirlpool A/C after getting it properly serviced and cleaned. Voila, after switching it on for full night, the difference in temperature is barely 1 or 2 degrees and a little bit of dry effect. This A/C can’t COOL(what’s the point of such an A/C). I am so angry on this pathetic product, that now I can barely stand to see this A/C. I know that there is no use calling the Whirlpool service team, as they will make another easy Rs 5, 000 on my behalf and the A/C will barely work well for another 2-3 months.
If I use this A/C for another 4-5 years, I am sure that I will be made to pay another Rs 20, 000 - Rs 25, 000 for the maintenance of this pathetic A/C. Although it was not cheap when I bought it, but it still was somewhat cheaper than OGeneral A/C. I am actually feeling like “Mehenga Roye Ek Baar, Sasta Roye Baar Baar”(Buying Expensive Repents Once, Buying Cheap Repents Again and Again). I have now made up my mind to throw out this A/C for good and get some really good and durable A/C for my room. At least I will be able to sleep in peace and cold comfort!
I do sincerely pray to God, that not even my Sworn Enemies have the misfortune of buying this Pathetic Whirlpool A/C!
Thanks and Regards(Hope your eyes have opened)
Amit Goyal.(A frustrated Whirlpool A/C user)
