May 10, 2010 08:34 PM
10053 Views
My father purchased a whirlpool fully automatic washing machine (Sensation Neo) on 10/06/08 from Thekkekara Home Appliances (whole sale dealer), Near SB College Changanacherry, Kerala who claimed to be the whole sale dealer in WhirlPool products. It was promised that this was the popular product and we chose Whirlpool again because we were using TVS Whirlpool top loading machine for over 15 years.
The machine stopped working in the first week of December, 2009. The serviceman from Kottayam, Kerala examined and told that it cannot be repaired here at our place. They wanted us to deliver the machine to the service centre at our expense even when it was still in the guarantee period. They later said that the machine cannot be repaired and it has to be replaced. Then they said that they have to get concurrence from Delhi office to replace the machine.
We called the Toll free number couple of times which they explained that it would be rectified immediately. We waited for a month, but there was no response. My aged father and mother need this machine for their daily use and this kind of delay in their service is taking their toll on their health and time.
In March 2010 my father approached the consumer court for a solution. The case is still pending at the court. Whirlpool service called last week promising that they will settle outside the court. The settlement??
Repaired washing machine with no guarantee (they had the machine with them for the past 5 months). So guys stay away from WhirlPool Sensation Neo (if they are still selling it) or any side loading washing machine from Whirlpool (the first mechanic in fact told my father that Sensation Neo has issues). I personally use a Whirlpool Splash Top loading w/m for the past 2.5 years with no issues so far...touch wood.
But I am sure that when I do, I will run into problems with their service.
Bottom line: The products from Whirlpool may be of good quality, but once it comes to service they are pathetic.
