Sep 25, 2023 07:21 PM
7584 Views
We bought a refrigerator on July 2022 on Reliance Digital store - No 705 & 707, Ombr Layout 1st Main Road, Ramamurthy Nagar, near Outer Ring Road, Banaswadi, Bengaluru, Karnataka 560043.
It's working fine for 3-4 months, but its giving some issues and
1st complaint-we were given complaint soo many times about food destroys and vegetables are also destroying for only 2 to 3 days when we put on the refrigerator, some people come from the reliance rescue team and they tested and they tell us to switch it off refrigerator for 24 hrs for the first time they visited, we did same way and after 24 hrs again visited same issue persists.again they did something and decreased some temperature again it started working.
2nd complaint- We again complaint for same issue that food, vegetables and dosa butter also get detroying within two days only, 2 people come from the resque team and tested, and they told sensor was damaged and that needs to be replaced.
we asked that day only for replacement as within 6months we made 2 times compaint for a new refrigerator .i think we got an unconditioned refrigerator delivered to us and we spent money for that.
later they told that after replacing sensor, it would work fine like that and we believe on that and they replaced new sensor.
3th compaint- again we made twice compaint to replace the damaged refrigeator but thye I have not provided replaced .jus they are coming and to something later it will work for 5 to 10 days and again it will start giving problems.
4th compaint- same issue we made compaint
Now rescue person came and tested the sensor is Damaged and that needs to replaced. and for that they are asking for money to give as it warranty is completed last month.
But why we should give the money to repair service, as this is not first time the issue has been and they are coming to home for service.even within year we made 2-3 raised complaint for replcaing that, that time they have not told anything simply they came to home and they willl tell it work fine once replace sensor.
Still the same issue persists same, whats the gaurantee that we put again the sensor it will work in feature, we does not believe this product is worth to keep.
we have connected with Whirlpool company also, they are not providing solutions, they are telling stories, we have not get it solution, we are not happy with the response from the company, as they provided dulpicate /second hand products I guess,
please find the attached pics food destroyed for your reference
