Oct 17, 2013 03:06 PM
8284 Views
A Little Background
Over the years, we have purchased many refrigerators of brands like Godrej, LG, Samsung, in our family and NEVER, I repeat NEVER ever we had to face any problem with the working of these refrigerators. They lasted for years without trouble. Never had to contact customer service for any kind of support etc. Whenever we upgraded, we simply gave them away or sold them.
A New Whirlpool Refrigerator
In 2012 April I decided to upgrade to a new refrigerator and this time around the candidate was Whirlpool Protton 313D DLX (300 lt). I was told by many in the family not to go for a Whirlpool make but I thought the brand must be good and I liked the looks also.
The refrigerator worked fine for sometime and thereafter there was problem with the cooling. Whirlpool customer service is excellent indeed. When I reported the problem, someone turned up immediately and sorted the issue (ice formation or something).
We experienced the same problem after a while again. This time also the Whirlpool service responded quickly and suggested that we put a voltage stabilizer. We bought the same from Whirpool only. This is when many other sensitive electronic items in my house run without any stabilizer!
Now again soon after the warranty got over, we faced the same issue again. Whirpool service responded very quickly indeed. The service persons checked the refrigerator and informed that TIMER and BIO SENSOR are gone and we need to replace them. We have no other option but to believe his word. Anyways got them replaced because you can't do without a refrigerator.
Now my main grudge is with the WHIRPOOL PRODUCT QUALITY and NOT with Whirlpool Service.
It looks like Whirpool uses very poor quality parts in manufacturing of its refrigerator. Or maybe there was something wrong with my refrigerator from the beginning itself which Whirlpool didn't set right and did a temporary fixing job and just waited for warranty to be over.
Refrigerator is something that doesn't fail repeatedly. At least that is how I have gotten used to think about this item based on a 100 years old proven technology.
But WHIRLPOOL has successfully changed my thinking. I realize I made a mistake by buying this refrigerator.
I made several attempts to send my feedback to Whirlpool on their website. Every time it showed some or the other error. But it actually went and I got a pre- scripted reply from their customer care that my problem had been rectified which I never disputed in the first place. But I had to pay for the rectification. I thought they they might be worried why this is happening to the refrigerators in the first place.
My suggestion is that if you are buying a refrigerator this season think twice before opting for WHIRLPOOL make refrigerators. I have a feeling that they aren't using quality material to manufacture their product. I'M TOTALLY DISSATISFIED WITH THIS PRODUCT.
