Jun 27, 2009 03:37 PM
16543 Views
I bought 450 DX Professional Steel FF 45 B fridge last year in August. I have a very interesting story to share. When I bought this fridge and delivery arrived, we realised that it was not cooling and a major part was faulty. We reported to shopkeeper for exchange and he informed us to go to service station.
So, we approached Service station and paid additional amount by cheque to take the Carbon one because no other option was available. We brought it home to again realise that this one is also faulty. This time there was no gas in it. We again asked for exchange and still the desirable model was not available. Finally . we had to go to warehouse to pick up a one which we never wanted but had no choice. We again had to pay extra for something that we never wanted.
Anyway, this one arrived and started with basic function that is cooling but was sounding as if we were running a local made generator in our basement. I was so fed up with the exchange process that I asked Service guy to come and fix it. He came and tried as some screws are not at proper place. It worked for a month and again started crying. For last one year, we have now used to this sound that keeps coming and keep our kitchen vibrant. It also tells us that fridge is atleast working.
In the whole process, I would say that Whirlpool guys were very cooperative but I am extremely sad to the see the worst class quality and wonder how such faulty pieces were able to come out of production line. Ultimately a customer has been suffering after paying Rs. 34500/- and bought a model that he never wanted to buy.
I hope Whirlpool managment would intervene and do something at quality front. I have never seen such worst production quality in my life time.
Regards,
Rajeev
