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Whirlpool Ice Magic 285L Elite Refrigerator Image

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63%
2.73 

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Whirlpool ENF 285 - Great product; Bad service
Oct 09, 2009 09:34 PM 16471 Views
(Updated Oct 09, 2009 09:43 PM)

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OK, First the price: Rs.22, 000/- purchased in 1997-8, this model in no longer seen anywhere in the market, but what I have to say should be of help.


I bought this product after a good 20+ years of untroubled use of 250 liters, single door, Kelvinator refrigator [had the gas refilled once and, even repainted it once!] still going strong.


This, Whirlpool, refrigerator was a good replacement, slightly bigger, though the increase in size was mainly in the freezer compartment, a double door version. think the electricity consumption was very low, except till last year, which I will detail later.


About these 11-12 years of use, it is just as great as can be, cooling is great, even in peak of summers, ice creams do not become creams! and believe me baroda/vadodara has real good summers.


Cleaning is convenient, looks, both inside and outside, great, no problems with the body, no paint loss, rust etc., no audible sounds even when the compressor is working [have to feel for the slight vibration to know whether the compressor is working or otherwise.


Last year there was some problem with the thermostat, the technician from whirlpool came charged Rs.1800 but was of no use, repeated complain had no attendance. We are so dependent on the fridge so had a local technician replace the thermostat, but now the electricity bill is on the higher side. Now any complaints to whirlpool is just ignored! Other than this part had problems with the bulb only, but that was not much could replace by self and bulb was available in the market, changed thrice, again in the last one year only.


Am yet to replace 2 bottle racks which broke, not easily available in the market, the service station is not accessable, I don't blame them for the break, that too after use of more than 10 years, but it should be available more easily.


Guess we Indians are yet to learn to ask and get good service, for that matter give good service, think we should take pains to sue them for bad service, even if this involves a good amount of effort.


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