Dec 28, 2005 12:05 AM
27174 Views
(Updated Sep 08, 2010 02:24 AM)
Bought F30Elite model yesterday, 285 litres frost free double door. we had to contact service because while precooling the fridge to keep items inside, after an hour of operation the door to the main compartment became so tightly shut that the entire fridge used to move and shift without the door opening! gave up and shut down the fridge to avoid using excessive force and causing damage. next day as usual at 4.30 in the evening the service guy showed up and told us the solution to the problem is to ''open the freezer door first and then keep it open while opening the main refrigerator compartment ( equalize air pressure! ) and then naturally shut the freezer door and then the door of the main compartment'' told us that we have to do this 1-2-3 step ritual every time for around 3 months!! and then the problem should solve itself!?(probably) this we are told is caused by new technology (my a**) a year old exactly the same model with our neighbours had no such problems service says the gasket seal should wear out (hello?!) and make things o.k. , and that older models didn't have as good a sealing gaskets (what?!) by the way we have been trying to buy the same model for 3 months now here at mangalore karnataka, the biggest dealer 'harsha' gave up after sending 3 damaged ( badly dented ) pieces at diwali time we got a refund and tried luck at 'girias' who have a much wider branch network the fridge was not dented (tiny dimple) but dirty inside which was promptly cleaned with wax and polish, but since the service guy touching it and 'levelling' it the body is now uneven from baby-bottom smooth earlier the compressor has been noisier than our 18 year kelvinator masterpiece for quite long periods, and inspite of levelling and turning screws at the bottom the vibrations of the compressor happen quite frequently ( working past 8 hrs only, can it be believed?! ) the whole goddamn thing shakes from top to bottom at the slightest touch bad build and material and service to boot also delivery and handling is very bad in general and heart wrenching usually fridges can be kept horizontal but only on a particular side marked as such on the carton, but the delivery people say they know better and the side the compressor is etc. and the chosen side keeps varying still the thing worked after waiting the mandatory 2 hrs. since delivery the manual is completely silent on the problems and no mention of the side heating effect (cooling coils at 3 sides) is there (1 time at the end in the checklist to be submitted by the service guy) the visuals are of older model thank you america's no.1 brand but never again
NEWS NEWS NEWS.....Some 3 months after the complaint here on at whirlpool website, some people contacted and after discussing on phone came to check at house. There they told the REAL PROBLEM. There is a vent..a hole..valve ...whatever ...which allows air to be sucked in while door opens. They had forgotten to make that valve. Usually at bottom, crisper, veg tray area. Now they proposed to drill in fridge and stick it. My sister (doctor) shouted at them, that if some doctor does something wrong then people cry about malpractice, and what kind of solution is this? etc. They accepted that they will give new fridge rather than drilling and what not. We tried out at the dealer 'girias' for new models. The process took almost a year because of non availability of model etc. The models change so fast we went for F30 Elite as replacement paying some difference (in current prices of the two models). But again most fridges failed the dent inspection (twisted foot, scrapes) and after 3-4 visits to the dealer we got one home. Fine now. Shakes a bit (tried all leveling tricks, difficult to get right), not so strong build, the body twists and squeaks with little load here and there. But ok cooling.
