Jul 23, 2008 10:48 AM
18684 Views
(Updated Jul 23, 2008 04:51 PM)
I purchased a new Whirlpool Refridgerator 280 ltrs FF/Steel from a dealer in Malviya Nagar on 19/6/2008, just a month back, but from the day of its arrival we have been facing some serious problems. The fridge had come in at 12:00noon, and by night 9pm there was no cooling, not never the water bottles, I called the dealer the next morning and he told me a couple of silly things.
1. At the time of installation of the fridge, one must keep the fridge empty for atleast 3 to 4 hours, but once the interiors cool then only the cooling happens in food and water. So ok, we emptied the fridge and waited over night for something to happen. Yet the fridge was nice and cool, so we loaded the fridge again with food items, by next day evening my milk went bad, my frozen meat items we defrosed. The icecream was just cream no ice.
2. I called the dealer again, but the person whom I purchased from was not there, his father attended the call, it was difficult to explain, none the less he sent me the Whirlpool Engineer. After lots of inspecting of the fridge, he kept saying no the cooling was fine and there was nothing wrong with the fridge. I argued with him about the icecream not freezing, when I raised my voice, the he took out some tools and opened up the freezer to check. Lo behold, he shook his head and said, yes madam there is a gas leak and the pipes are clogged.
3. How can this happen, I paid a huge amount almost Rs.18, 500 for the fridge and in two days already so many problems. He assured me sometimes these things happen on the delivery and he would get and engineer to fix it the very next day.
Engineer came and used gas from our cylinder which was fine and asked us to keep the fridge empty for another 4 hours, we did as instructed.
All seemed fine for the next two weeks, ofcourse I was so afraid to put too many items in the freeze, so my freeze just had some ice trays, which did set, but nothing else.
The third week I did some shopping and put some meat and ice cream, in the hope of finally enjoying the nice strawbery icecream, but nothing again, just cream, what the hell was wrong with this fridge. Oh I forgot to mention, lots of water would also flow out of the back of the fridge, till date we keep a poocha near the fridge door.
Called the dealer again, the dealer go intouch with the engineer, who visited yesterday, again there was some fault, he now has changed the thermostat.and says I might need a stabilizer, when clearly on the whirlpool fridge says no need for a stabilizer. He also mentioned that he would get a modified tray fixed on.
I don't want this fridge I have run out of patience. I called the dealer this morning, and he told me over the phone that he would put in a request for a fridge replacement. I don't know if this is going to work. I will come back here to let you know if my fridge got replaced.
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Am back to give more feedback on my ongoing process with the complaint to whirlpool and the dealer.
After speaking to the dealer, I received a call fromt he engineer who had visited me yesterday to chekc whether the problem had been sorted out, I almost yelled at him. The poor guy asked me to speak to his senior, after speaking to his senior, now am told that one senior technical person will be coming over this evening to visit to see the defect in the fridge.
Am am still not sure, though whether my fridge will get replaced, but am going to be very persistent .and I just hope this problem is resolved.
Just a while ago I spoke with the dealer to give him an update on my talks with the office, he then let the cat out of the bag, and told me that Whirlpool 280 litres has a manufacturing defect. Apparently the water collection tray at the back of the fridge is too small. And the thermostat for cooling cuts off, once the tray is full of water. Damn is that the only issue here. I told him but my freezer does not freeze icecream or meat, or anything, so what that got to do with the tray. He told me that its all very technical, and now onwards the company will be remanufacturing a new tray for all 280 litre fridges, to accomodate more water at the back.
Hey come on, what sort of concept is this, am telling you Godrej is the best, with the heat from the compressor, the water in the tray normally dries up, only during humidity days when it takes longer.
The dealer has not told me to wait till saturday for a replacement.am dead sure am going to go 6 ft under before I get a new fridge.but who knows if the gods are kind to me, I might just get a new fridge.
