Oct 27, 2006 03:48 PM
22701 Views
Ibought 350 Elite whirlpool on May 2004. It was runningfine till lastweek. Last week its compressor suddenly stopped working. Icalled theservice center and lodged my complaint . I purchasedthis fridge fromDelhi and then shifted to Faridabad. I lodgedcomplaint on 4th of Oct2006. A service guy from NIT Faridabad visited and told me compressorisfailed. Compressor needs to be
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replaced which was under warranty, but he wasasking me to pay extracharge for filling gas in new compressor. I asked himwhy these chargesfor compressor. The guy told me that as gas has warranty for1 year.When I called other service dealer as well as customer caretheyconfirmed that no charges for gas if compressor is replaced. (Myold compressorstill has gas and I am going to ask them to change oldcompressor withoutemptying gas from it) The service guytold me thatif you have to change the compressor you have to pay thisamountotherwise...
The real problem starts from here, Iasked them to changethe compressor, next day no body turned up and Icalled the customer care andthey do not have clear idea what to takecare. When I called the service guywho visited my house earlier hepicked up my phone once then on next call hekept disconnecting myphone. Then I called him from my other no and he pickedup the phone, Iasked him why he was disconnecting my no. he can simply give meananswer. Actually he has given me no of his so said Boss 6512540 whichnobody picks. I am trying this service center no from last 5 days butno bodypicks up this no. The other no is 6512539 which a madam pickedonce and when Itold her no body picking 6512540 she said try it again.And after that whenagain I tried to contact 6512539 she just picked upthe phone and disconnectedit. It happened more than 10 times and I haveall the call details in my phonefor this 1 second call. This was theirbehavior. Customer care also given memobile no of Service manager ofFaridabadwhich was switched off from last 5 days. I told this tocustomer care and theysaid they will escalate my complaint to higherauthorities, but till today noaction has taken care of my complaint andI still have junk box lying at myhouse.
I guessthere is no connection between customer care centerand service center.There is no communication from any side after more than 100calls frommy sides. I am totally frustrated with their service and will neverbuyWhirlpool product and advice all of readers the same. They know how tosellthe product and then forgot to service. I do not know what to donow should I go for consumer court. I amwriting this review onlybecause to aware all of you about the bad serviceprovided by whirlpool.
Will write what happed next in few days
