May 25, 2013 01:21 PM
10698 Views
I am totally dissatisfied by the irresponsible behavior of Whirlpool employees. The disconnect my call whenever I call them to log complaint about my long pending Refrigerator issue (Since 7th May 2013). In addition to that the escalation manager is such irresponsible and doesn't want to take ownership of issues, instead he simple asks the agent to say that he is busy in meeting and disconnect the call. I tried about 5 times out of which he picked the first time and rest of 4 times he false commits via agent that he will give a cal with in 1 hour.
His name is Parthasarathy. The irresponsible agents who where just passing time by giving a false commitments were Ram, Arif, Ganesh, Moorthy and sivakumar. These guyz always disconnected when I give a call. Is this the service provided by the Whirlpool and its agency Sri Saisaran Service (Medavakkam) Ph.No:- 044-42830165.
I have fridge issue since May 7th. The Sri Saisaran Service guy (Subramaniam) came and he troubleshooted the fridge and said that the Compressor is fine there is issue with GAS block.
After doing something he said the issue is resolved and tricked us to give the satisfaction code. They closed the ticket with that code without our knowledge. The Issue was still there. I called the service center many times and they came again Subramaniam (Technician) and Balasubramaniam (SPOC for escalation). Balasubramnian told that he will make sure the issue will be resolved and I can call him directly. This time the technician said that there is issue with compressor.
The technician doesn't even know to troubleshoot he told that the compressor is good and later he says the compressor is bad. I am sure he did something and tampered the compressor. When I call Balasubramaniam as he told me to call directly, he speaks rudely and says that he won't do anything and I have to call his office Sri Saisaran Service.
Since the old ticket was closed by cheating us. I thought creating new ticket will resolve the issue and I strictly told the customer care not to close the ticket until I say. This ticket was raised on 15th May 2013 and without my knowledge it was closed on 18th May 2013.
Such an irresponsible customer care and cheating service agencies Whirlpool has. When I call Sri Saisaran Service, Vijay picks the call and says that the complaint will be opened only for 3 days and if the issue is resolved or not it will be closed. Such a false commitment and cheats Whirlpool and its agencies has.
I called on 20th and ordered new compressor and it's been a week now, still it hasn't arrived. I was calling the agency daily about the compressor and they were repeatedly giving false commitments that the it will come next day. When I called customer care to escalate this irresponsible and rude behaviour of Agency. I was surprised to hear that the new ticket was also closed stating that "Customer refused to pay" on 18th May 2013. It didn't had any update stating that I called on 20th May 2013 and ordered new compressor.
Just to save their SLA(Service Level Agreement) between Customer care and Agencies. They take customer for a toss and close the tickets without resolving their issues. They don't even bother to understand the feelings and frustration of customer. Such a pathetic service is provided by Whirlpool and its agency Sri Saisaran Service.
If I say I will escalate since the issue is not resolved, both the Customer care and the Agency starts to speak rudely as if no one will ask or question them, for their rude and irresponsible behavior. I believe We the customer pay them and they are suppose to understand the customer feelings and have to resolve their issues rather than hurting their feelings and playing around with the customer.
I may be rude in my email because I have gone through such an harassment for a month now. I don't have any hope from whirlpool (its service and its agencies).
I strongly recommend my friends, colleagues, neighbors, relatives and others not to encourage the Whirlpool business by purchasing their products. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites.
My Name is Syed Ikram. My phone number is :- 919789898860.
I am sure that no one will call me to check my issue, in fact it's the issue happening to every customer who have purchased Whirlpool product. I have come to my senses that I should not purchase anything from Whirlpool.
