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MouthShut Score

32%
1.85 

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palampur,himachal pradesh India
They eat your money and don't refund you
Mar 28, 2016 05:41 PM 9249 Views (via Mobile)

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I purchased 3 kutis from voonik and I paid for all of them from my debit card.Later I cancelled one kurti order, money came in my voonik wallet even when I choose it to come in my bank account.Later these guys canceled the other 2 kurtis aswel and send they refunded the amount.I saw my statement nothing came on it. I called my banks customer care, they said no refund has come.I called voonik people, they said they had sent my money back in my account.Huge lies and false commitments.


Later I came to know that one of my colleague faced the same issue 4 month back and she had not received any money uptil now.I m so much upset with these people.I am pasting my order ids.If this issue get resolved and I get my amount back, then I will write and inform myself rather than believing that it got resolved from a stamp wait for me to write here order id R606127748.I want to give negative if I can


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Brand Response

Dear Ishra,
We are very sorry that your shopping experience with us was not delightful. We source directly from manufacturers, thus getting fashion products at every day low prices. Your order was cancelled as it took some time to get the stock ready. We assure you that it will not be repeated in future.
If you faced a delay in the refund, it's mostly because after initiating refund the amount gets credited within 5-7 working days. Our refund team has initiated the refund from our end, within 4-5 working days, it will be credited to the same account through which you have made the payment. They have also sent mail to your registered email ID with the refund details and reference no.
Please confirm with us as soon as you receive the refund.
Our sincere apology for causing you so much trouble.
Regards,
Team Voonik

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By: Voonik | Mar 29, 2016  01:01 PM Comments 3

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