Apr 12, 2006 01:28 PM
23236 Views
(Updated Apr 12, 2006 01:28 PM)
I bought a Vertis 0.75 Ton window AC one year back. The cooling is good and can be used for a room which is up to 100 square feet.
The AC is compact compared to other brands. The remote is also easy to use. The display shows the room temperature all the time and displays the set temperature when any button is pressed.
The disadvantage is that if there is any problem with the PCB, then the entire front panel must be replaced.
Now, for the other side of the story. The service is very pathetic. When installing the AC, the service person found that the front grille does not fit properly on to the front panel. He asked me to contact the dealer and get it replaced. But when contacted, they said it’s the job of the service guys and gave me a number.
I contacted them and one person came for inspection. He gave a report stating that it is not a defect with the grille, but with the front panel itself. He promised me that he will come and replace it next day. When ever I call they tell that there is no stock. Now it is almost a year, and still the defective part has not been replaced, in spite of repeated phone calls. We even wrote to the Service center manager and the GM of Sales, but nothing fruitful.
All our pleas fell on deaf ears. This is not the kind of service expected from a reputed company like TATA. I never recommend this product to anyone.
