Aug 23, 2007 03:30 PM
15467 Views
We really need help( which Voltas company will never give us that is very sure ) with this, We have purchased your product Voltas Air conditioner( Vertis Premium 1.5 t) from noida on 19.6.05 and now the A.C remote is not working and we have given complaint to your delhi call centre no 66628695) they said that they will deliver the new remote at your doorstep and we will not charge anything other than the total money of the remote as you are taking the new remote
The service centre person came without the new remote and told us that they need the old remote for model no so that they can bring the new one, after two three days they came with the old remote and told us that this is the new remote and they are charging us the 1200 rupees for that old remote one thing I want to mention here that (they came with out any bill and warranty card).
So we told them that we want the new set with our old remote and the same day they came at 9'oclock without informing us and with the new set and charging for that 1200+300 rupees we said that we don't need your services and kindly give us the our old remote back but they said that at present your old set is not with us they need that set to deposit in the company( how they can take our set without our permission )
We said that we will complaint about your service centre to the call centre no and after reminding them again and again for three days service centre persons came back with the old set which was not ours they have given us the remote of someone else and they have taken us 300 rupees from us for visit charge.
We are sorry to say that we can not trust your service centre and your company has cheated us. when for the small amount of money your company can cheat us than what will happen when we want help for some big fault of your product. We are very sorry to say that your company is not realiable and we will not buy any product from voltas in future
Shilpi Arora
