Jul 26, 2008 10:16 PM
15980 Views
Voltas does not have proper service centers. The quality of the product is very low.
I bought a Vertis Plus 1.5 ton Window AC on 10 June 2008. Within 1 month it started giving problems and the cooling decreased.
I contacted at the service centre number given in the service manual, they asked us to contact Ghaziabad service centre as our residence is in Rampuri (Suryanagar) and refused to lodge a complaint with them.
Ghaziabad - Noida has a common complaint centre which has a poorest service and they never pick up the phone even. Finally I managed to file a complaint and upon several requests the service boy came to our place. This boy was not having much knowledge and he told us that the PCB was faulty. He took the PCB with him to the service center.
After that there was no information of the complaint for days. Upon calling several times the boy came back and the PCB was in the same state as before, means it was not repaired and was returned as such. The complaint is not yet closed, we are planning to get the piece repaired from any service centre on our own paying for the service from our own pocket.
VOLTAS has a very poor service. Never buy VOLTAS AC.
Hemant Singh
July 26, 2008
