Nov 30, 2016 12:11 PM
24012 Views
(Updated Nov 30, 2016 12:11 PM)
Bought it in June 2014 from local retailer. Price was good. So was delivery and installation. The AC is quite powerful and cools a large 180-200 sft room very quickly.
Bought it again in April for another room. It was delivered in 2 days as promised. Installation team came 2 days later which was not good. However the worst was when installation team installed the product and found that it was not cooling at all.
They declared after some checking that there was a damage/ leak somewhere and all the gas had leaked out. Instead of getting it repaired(no one wants a defective brand new product) I thought I will return it .
Turned out that flipkart advantage program is not working at all. After several emails and calls, all I have been able to get are a series of mails promising action by a certain date or time. Those dates are getting revised and pushed further and further away.
its own is not bothering to call us to tell us anything and when we call they have nothing concrete to tell. I have offered them to either replace or refund - their choice! But so far they haven't found time for either.
My local retailer had warned me that he will serve me quickly in case of product problem but online retailers may not. I had to trust a large corporate over a local known person. So I am paying now. Let's see. If someone actually looks into my problem and does something positive about it I might be tempted to revise my opinion.
I will give 4 star for such reasons.
