Oct 31, 2011 11:06 PM
17936 Views
I have several complaints about the product towards which I want to draw your attention.
1. Safety feature of the vehicle:
The brochure says that the vehicle is equipped with Central locking. I noticed that the vehicle the doors open while the vehicle is running. I complained about this to Dealer Service and was I was shocked to hear Dealer VW executive say the vehicle DOES NOT having central locking. This is a serious flaw in the design of the car. The only reason I purchased the car was because I found it had all the safety features necessary to protect my 3year old kid, but am terribly afraid to take her around after I found the vehicle has compromised the safety of the passengers. Shahrukh Khan and VW have portrayed the vehicle as one of the safest but I must confess they are fooling you. This is absolutely not expected from a GERMAN Engineering. The real question is how did ARAI approved such a vehicle. If I was in the US I would have definitely filed a law-suite for this. Nobody cares to look about this during test ride
2. Service after 15000 KM
I personally feel VW as a company does not want to face the customer. The company/ its representative never comes to face the customer. I think it is because of these issues with the vehicle listed in this email. This is not told during test drive.
3. The jazzy lighting on the car dashboard –
The driver is distracted in the night because of the lights on the dashboard reflect in the rear view mirror. If the person takes a test ride in afternoon he is sure to miss this also.
4. Only two window controls on the driver side-
Even after paying 7.21 L you only get 2 window controls on driver side. A vehicle like Estilo which is priced 4.5 L has all the window controls on the driver’s side along with auto window action for driver convenience. Here I must admit I was misguided by the sales person who said 1.6 L highline has all four window controls on driver door which was not true.
5. Spare tire of different dimension-
The spare tire has different dimension. VW gives stupid argument for their misery that the spare tire should be used as spare. I want to ask VW how much have they saved on the tire(af an already overpriced vehicle)? I felt cheated here again as this was told to me when I was getting the delivery of the vehicle.
6. Nut and Bore Mechanism for fixing tires
This I think is the only vehicle I have seen till date that has bores on the plate where the tire is fixed. Most companies have a nut upon which the tire is to be rested and then nuts need to be fastened. Just imagine a female who is in middle of nowhere trying to fix the tire. Matching the holes is a nightmare and it takes 1-1.5 hr to match and fix the tires. This is pathetic design- Shame if it is a GERMAN DESIGN. Nobody changes tires during test ride
7. Only one side lights glows in reverse
This is another life threatening feature of the vehicle. If you are backing up in reverse gear on foggy road this feature will surely land you in trouble. This also can put you in danger when you are backing up and the LHS side fuses go off. The dealer says this is in accordance to European standards -The question I have am I living in EUROPE? Then why are there no Indian standards? Isnt ARAI listening.? I found this after I reached home after taking the delivery so was not told to me again and no question of this being caught during test ride.
8. Poor seating comfort:
The seating comfort for an average height person 5’.10” inches is extremely bad. The steering wheel in highest position touches your knees. You don’t notice this if you take a 15 min test ride but the issue becomes evident when one has to drive the care for more than an hour each day. This is indeed poor design. This was brought to notice by my wife while she was driving. The test vehicle had this removed ….
9. Indicator lights remain ON –
Even after the keys are removed and the indicator handle is in engaged position indicator remain ON– Again a poor design….When the key is removed the power to all the equipment should be disconnected
10. Sometimes the music system remains ON even if key is removed
11. The windows stop functioning all of sudden…
12. Head rest blocks view
The rear seats have head rest of poor design theyblock your view…Again very dangerous and poor design
13. USB Tape missing
USB Tape is available in cars that cost <4 lakh VW dealers are asking people to pay 30000 extra for getting tape with USB- Isnt this too much?
14. Extremely noisy Engine:
Friends ask me did you buy a diesel car instead of petrol? The Petrol pump guys get confused with the noise. Isnt it a failure of design?
15. Poor customer service
I have raised all the issues in this email with the customer service but VW delegated the issue to their dealer. I talked to the Dealers GM sales(MARKED IN THE EMAIL) she said she will convey this to the VW Company but she has not come back to me. The Customer service feedback is only asked about the dealer WHAT ABOUT THE PRODUCT SATISFACTION?
16. Trunk Missing a light
There should be a light in the trunk for ease of operation
