Misbehaviour. Review on Vodafone Mobile Operator

Hi Team,

I would here want share my feedback and the way I have been dealt with being your esteemed customer for such a long time. My complete family has been using Vodafone for years and I am sorry the way I have been treated is extremely pathetic.

I have called your customer care team today and spoke to the agent Arjun he was superb and helped me to throughout and with whatever he could. Since I had a query in regards to my other number he requested me to call from the same number for any deactivation or waiver request which was understandably okay.

I called from my number and discussed about the data plan as I received a message of deactivation of this plan where I had asked the agent to help to share a waiver with the INR250 data plan and change it to INR100 as I would not require since I am traveling and would not this number with me.

This agent activated the INR100 plan and there was a lot of voice issue where is was not able to hear and the call got disconnected due to connection issue which is now a days not a new thing in Vodafone. I called back again and the next agent informed me that now your data plan of INR250 has been deactivated and INR100 has been activated and there would be a charge of INR350 in total+ the rental of INR 149. I told him that why would I pay the charge of a service which I am not using or dont want to use. Either you sould have kept my plan of INR250 intact for this month and changed to INR100 from next billing cycle. He then kept my call on hold and transferred the call to his superior to help. I clearly told told him to explain to his superior with the concern and then only transfer my call. When the superior came on the call I could barely hear his voice and hence missed his name and he said that how may I help. I told him that the previous agent would have shared the issue before transferring the call. He was so rude and disrespectful and the way that he treated me on the call was aap chilana band karoge tab toh sort out karoonga. Please understand I have been pushed to be loud is because the way I have been treated and have been asked to repeat the information again. With no respect this supervisor disconnected my call and said in Hindi ab chilla hi le fir aur karle jo karna hai. I would request you to please listen to this call.

Immediately I again called the customer service team and asked for the name but the agent refused to share the detail. I asked him to transfer the call to the manager to which he asked my concern and I again shared my concern. I asked him for the resolution and he started blaming me only for all the issues. He said that it was me who disconnected the call and not the agent. I can prove this that the previous supervisor disconnected the call but he denied. I asked him if he can help and he kept me on the call for a long time and in the end he put all the blame on me that you are the one who got the services activated. Let me be very honest if someone is calling you to make a change would you not tell him the conditions and consequences of the changes been made. I then asked for the manager to which he denied to transfer and said all of them are busy and cant attend the call. I then asked him that if that's the case please ask them to call me and he suggested that someone in next 2 hrs will call me. I was so irritated with the way I was being treated that I wanted to get rid of Vodafone honestly and any of the customer would be if this is how they are treated. I am now about 45 mins away and I am sure that I will receive no call back addressing this issue. Also I have filled the feedback form on your website however I am not sure if this will be addressed.

All I want to point out is that for you it may be the 10th call but for me its my first call and I would expect some resolution. The reason of making a customer irate is not him but the way he is dealt. Keep yourself in the customer shoes and tell me where am I wrong.

The point is not for INR100-200 but of self respect and hence I would here go to any level to get an apology from the same person who has treated me with disgrace. Also to be be very honest such supervisors should be taken an action upon as they dont deserve to be there at such levels. This is complete nuisance and disrespectful. Kindly help me with the resolution for my problem at the earliest.

If this is not addressed in the right way I will be compelled to take this on social media and complaint via consumer forum for the way I have been treated.

Awaiting for your response.

Best Regards,

Chandan