Nov 28, 2012 09:57 PM
2286 Views
Finally, Vodafone agreed to close my connection without charging me for the 'Unused' service they provided. IT took more than 2 months to close this case... Man... never again..
See the communication which had with them.. this is the final chapter, the initial ones are not here..
this is the closure part , read further for some interesting commn..
NodalAP
4:08 PM (5 hours ago)
to me
Dear Mr. Vinod,
Thank you for your email dated 23/11/12 about the services for your Vodafone number 7799883715.
We regret for the inconvenience caused to you.
We would like to confirm you, that the number has been proceed for complete deactivation.
We wish to confirm you that an amount of Rs. 2661.58/- will be credited and adjusted towards due amount.
We hope we have addressed your query to the best of your satisfaction.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Anirudh Joshi
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91 - 9885098850
For complaints/requests : 198 (toll free)
Nodal Officer : +91- 4071718300 (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- 4027764777
E-mail : andrapradesh.nodal@vodafone.com
Website : https://vodafone.in ---- Original Message ----
From: mathew.vinod@gmail.com
Sent: 23-Nov-2012 10:16:04
To: Legal.Ap@vodafone.com; andhrapradesh.nodal@vodafone.com; andhrapradesh.appellate@vodafone.com
Subject: Re: DEMAND NOTICE DATED: 15.11.2012.
Hello,
I received a call from Vodafone yesterday stating that you are not able to
find a request in my email which requests for the cancellation of the
connection. Please see the highlighted part in the attachment.
I requested the service personnel to send me an email with the details from
the call, which I didnt receive.
Please note that, the emails I sent to Vodafone for disconnection of
service is based on the suggestions from the Vodafone store to send an
email to Vodafone for disconnection.
thanks and regards
Vinod
On Tue, Nov 20, 2012 at 9:34 AM, Vinod Mathew wrote:
> Dear Vodafone Legal Department,
>
> Its a pleasure to see the below memo from you, stating some very relevant
> facts about providing service and charging for the services rendered.
> I would like to draw your attention to the attachments to this email, with
> reference to the follow up and complaints I have made about the lack of
> quality services from Vodafone.
>
> For records purpose, let me repeat my major issues:
> 1. the agent sold a 3G dongle to me at a cost of INR1, 500 while the same
> was given away free of cost at the
> shop on the same day.
> 2. the number and SIM card given to me was incorrect. I had to go to the
> Vodafone shop to get this fixed.
> 3. I did not receive adequate technical support to enable the device. I
> was able to connect to the net for about
> 15 minutes and after that I was not able
> 4. I have had many further email communication and call with your service
> department for cancelling this connection, it was not addressed till date
> as evident from your below email.
>
> I would request you to furnish me with the itemised bill ( with the GB
> download/upload details) from the start to till date so that I can
> understand the below mentioned statement "However, would you not agree
> that one needs to pay on time for the services used by one? "
> On the same line. would you expect the customtakeouters to pay for lack of
> services, unwanted nuisance and unethical treatment from the service
> provider.
>
> As I mentioned to your service personnel many times before, I am a long
> standing customtakeouter of Vodafone, in good stead, I still have 2 mobile
> connections which I am using and have diligently made all payments till
> date ( for more than 5 years now). I called your agent Mr.Sunil, twice so
> far, he offered to look into the issue and call me back, I am still waiting
> for the call.
> I sent an email with all the history of my complaints, as suggested by Mr.
> Sunil, and that has led to this memo from your legal department. Its
> worrying to see that, you never tried to address any of my issues, rather,
> send out a memo, asking for payment to the services which never delivered
> to me.
>
> Request your attention for the below points at the earliest, to enable me
> to address your concern.
> 1. Itemised Bill for the whole duration of this connection, with download
> and upload data amounts.
> 2. Action on my pending request for cancellation of the connection.
> 3. Action on my request to re-imburse the cost of the dongle, which was
> being given out free of cost.
> 4. An apology from Vodafone for unethical treatment of customtakeouter.
>
> I would like to hear from your, if you have any clarification or questions
> on this, please reach out to me at my Vodafone Mobile No: 9160132555.
>
> thanks and regards
>
> Vinod
>
> CC : Nodal Officer Vodafone.
> Appellate Authority Vodafone.
> Service Restore ( for cancellation)
>
> ---------- Forwarded message ----------
> From: LEGAL AP (APR-NE), Vodafone India
> Date: Thu, Nov 15, 2012 at 3:22 PM
> Subject: DEMAND NOTICE DATED: 15.11.2012.
> To: "mathew.vinod@gmail.com"
>>
> *DEMAND NOTICE DATED: 15.11.2012
>
> Name : Mr. VINOD MATHEW
>
> Mobile No : 7799883715
>
> Account Number : 1.90122025
>
> Balance : 2662/-
>> Dear Sir,
>> You have been our esteemed customtakeouter. We take pride in being able to
> serve you and have always strived to serve you better.
>
> 1. You are a subscriber of our cellular mobile network and you have
> been assigned, Account Number, Mobile Number and you have been using our
> cellular network.
>
> 2. You have been utilizing our cellular network and your outstanding
> amount due is Rs. 2662/- of your Vodafone cellular number as on date.
>
> 3. If the said amount of Rs.2662/- is not paid within 5 days
> of receipt of this demand notice, we will be forced to file appropriate
> legal proceedings against you as deemed appropriate, for having utilized
> our cellular network and defaulting to clear the said sum of Rs.2662/-.
>
>
> We have tried to contact you over the past several days through several
> means to request you for the payment due. Unless you have already made the
> payment, kindly take out a couple of minutes to write a cheque OR money
> immediately and call the below number during business hours to have it
> collected.
>
> We understand that you would not like us to take any legal action; we
> too do not like to take legal action against our customtakeouters. However, would
> you not agree that one needs to pay on time for the services used by one?
>
> *For any clarification or any enquiry in regard to the outstanding on
> your account you can contact: *Sunilon Mobile no 9703905485 *Contact
> Mail id* vijay.kuncha@vodafone.com
>
> *
>
> PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO.
>
> *If you are not able to reach me OR Busy, please SMS I your Old default
> Vodafone mobile #and we will get back to you.
>
> Please ignore if already paid.
>
> Yours faithfully,
>
> For Vodafone South Limited
>
> ( deleted some text to bring it into the limit allowed here) -Vinod
