Jan 08, 2010 01:11 PM
2760 Views
(Updated Jan 09, 2010 04:57 PM)
I have taken this no 09899996676 last month and activated the following plan 249+ 499 blackberry plan after calling Vodafone customer care and visiting vodafone India website, strangely when I was writing this review today I noticed that 499 plan is no more there on the website.
On december 28th 2009 I got this message that my account is nearing the credit limit a whooping 4k I was shocked and called up Vodafone customer care at 1:30 in the night,
i enquired what is the issue, im sparingly using this phone as I already have another no, im basicaly using only to access emails? what should I do? what I have done?
They said they cannot do anything as they dont have the bill generated and I have to wait till 6th january! I enquired what am I doing wrong, they said dont worry this is unbilled and this is your first bill and it will rectified.
I got the message again after couple of day and again I panicked and spoke to customer care, they said the same thing wait, wait wait, cant do much and request me to deposit some amount for continued service, which I did, dropped a chque dated 31st December 2009 on vodafone sector18 branch for Rs. 1500.
on 6th January morning saw that the connections has stopped working, enquired no answer, lodged a complaint, a lady called she said she will revert to me in 4 hours nobody called me till date in that regard, strangely the emails kept working, I guess vodafone india were making money there and didnt wanted to stop that.
They told me that my unbilled usage is coming around 5.5 k and I should deposit 3k so that the phone can start working again.
Which I agreed as I have given this no to my clients and other business associated and didn't want to get into an embarassing situation thinking that this is some mistake and it will get rectified and same day deposited 3k at vodafone store sector 18 noida.
Transaction id ND-1-20100106100 deposited at time 13:43:52
and service request no.sr 2133071980
Waited till evening of 6th Janyary called up again customer care. spoke to this guy named Manoj he said he cant do much and started abusing aswell
his name Mukesh Center:C45 Okhla New delhi.
Called again at 7:30 to customer care, the guys said I need to deposit 4k more as I my usage as reached 7, 900, I was shocked!. What?
If my phone is not working how can my usage has crossed 2, 500 from 6th of January, this is really shocking?
Called up again the customer support guy said he will have somebody call me, kept waiting for the call and also passed on my alternate no: 9810004033, nobody called.
It has been a really bad experience, I am a customer of airtel for last 10 years and must tell you guys they are much better, recently we shfted to a new office and the airtel network coverage was not so good here and I opted for vodafone as an alternate no so my clients dont have to suffer, and I planned that I will shift my airtel no to vodafone no when the interportability will become active, thank god i tried this and I am definitely not doing that.
I keep getting calls for a person named lekhraj who supposedly had this no earlier, i hope he still doesn't have the duplicate sim and he is using that:) cant think of anything else for why im getting billed this much.
Will really appreciate if my queries can be answered and I can be helped/saved, i have no clue when/how I got billed for this, somebody should have properly educated me for the plan( if its really due to this plan).
Im extremel disappointed by the customer care, website and myvodafone website, it didnt allow me to post my complaint.
check this?ui=2&view=att&th=1260cc9595ea755b&attid=0.1&disp=attd&realattid=ii_1260cc95
95ea755b&zw
how do you expect me to write my problem in this shorter space?
even I managed its not getting posted?
?ui=2&view=att&th=1260cca0f00f1cb8&attid=0.1&disp=attd&realattid=ii_1260cca0f00
f1cb8&zw
Today when I visited the vodafone store where i got a clairfication that this is wrong plan that I have chosen, I wish I would have been told earlier by vodafone india team, there is so much confusion in the data download thing aswell few of your people said its 500 mb some said it 500kb.
Will appreciate if vodafoneindia is "happy to help" and frankly speaking if i'm gonna billed for this much amount I really would not like to be a customer of VODAFONE INDIA.
