Apr 21, 2006 05:25 PM
2268 Views
(Updated Apr 21, 2006 05:25 PM)
My name's Diliksha Pathak,we have 4 post paid orange/hutch conncts,mumbai.my dad has bin usin orange 4 past 5 yrs,since last 2 mnths we've bin facin network issues,due to which our bills were mountin as calls wld drop frequently,303 msgs wld cost 2Rs,n I m msgin 303 atleast 5-8 times a day,
we complaint a lot of times,1stly it wld tk a lot of time gettin connectd 2 them ,anyways we gt a cal back sayin tey need 12 days 2 check out d problem,now my unbilled usage hs gone frm 900 to 1295 RS frankly we've bin brand loyal evn while facin these problems ,whn I think 1 wld actually jst go 4 a bettr provider,
anyhw wat triggred tis step is tat whn I callled n spoke to 1 of d supervisrs n said tat d 303 msg charges shld'nt be charged as its d network fault ,tat time not only d supervisor refused he also told me how I can cancel all d 4 post paid nos wit hutch.
i m jst stupefied tat tis is how brand loyalty pays.
all tat we suffered for 2 mnths due 2 d hutch network means nothin 2 them, thn why shld I as a customer suffer.
thnx it ws an experience being wit hutch,
1 I wldnt wish even on my enemy
