The Worst Experience ever. Review on Vistara

I cannot put into words the utter disappointment and frustration I experienced with Vistara. This is the first time I am booking a flight with them and it is very unlikely I will ever book with them again. My trust in their services has been shattered, and I feel compelled to share my experience in the hope that it might save others from a similar debacle.

First and foremost, I had paid for an upgrade on my flight, a simple transaction one might expect to go smoothly. However, that was far from the case. The airline deducted the funds from my account, but failed to actually upgrade my seat as requested.

Hoping that it was merely an oversight, I contacted their customer service to resolve the issue. It was at this point that I became truly disenchanted with Vistara. I was met with a barrage of delays, excuses, and empty promises. The customer service team was unresponsive and evasive, making no effort to correct the problem. What is worse and this is where I am pissed of and what I feel should be a class action law suit against them is the fact that they knew the website has a problem, they offer upgrade when checking in online, and when we pay, we are not given the option to upgrade. It will take us back to the economy and then money is deducted, we are left with the extremely frustrating job of contacting them and getting a refund.

It felt like I was being robbed in broad daylight, with the added insult of the airline's seeming indifference to my plight. And they freaking know about this. I wonder how many people are experiencing the same issue.

In summary, my experience with VIstara has left me with a profound sense of disillusionment. I am astounded by their lack of professionalism, their inability to provide the services I paid for, and their abject disregard for customer satisfaction. I cannot, in good conscience, recommend this airline to anyone, and I will certainly be looking elsewhere for my future travel needs. Steer clear of Vistara, if you value your time, money, and sanity.