Conmen dressed as employees. Review on Vistara

Please avoid this airlines at any price unless you would like to face harassment of criminal nature/ rude staff ganging up and obtaining you framed and pestered incorrectly, extorting extra cash from you by rejecting your sign in bags and forcefully adding it to your hand baggage. Being a Jet privilege atomic number 78 member sharing my expertise on thirteenth Gregorian calendar month 1st hand. this can be the copy to the e-mail sent to vistara client service, AAI and client forum.

AIRLINE PNR: Z2A3E4

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Have been seriously pestered by your employees at chandigarh airdrome yesterday afternoon. These people(1 man+1 woman) were gift at the sign in bags x Ray counter between 1:15 pm -3pm. They were operating underneath the supervising of 1 of your staff by the name of Alok.

Proceed of events:

During my course of bags x Ray they'd asked for my copy of ticket'out of the way' that isn't a region of the quality protocol or was mentioned anyplace within the airport/check in counter. after I cross questioned concerning the validity/authorisation of identical the reply I received was "they square measure to blame and that I was liberated to leave my baggage there or cancel my price tag if I needed to. however they'll not show ME any authorisation letter or categorical instruction for this out of the approach checking."

I set to remain placed on my call of not showing my price tag with none categorical notice or letter of authorisation against this undue immature and unrefined behavior of your "Tata cluster airlines" and decided to proceed with carrying my sign in baggage as cabin bags while not obtaining the x Ray done.

By the time I reached the sign in counter from the x Ray counter, I clearly overheard the directions coming back in over the walky to the sign in counter girl to forestall ME from carrying my handbaggage. to the current the girl at the sign in counter asked ME to weigh my baggage and disqualified it underneath weight grounds. I had no alternative possibility however to envision it in.

When I came to the x Ray counter, I used to be asked to x Ray my alternative hand baggage likewise that once more wss a redundant activity and not asked of ME earlier designed at merely harassing ME. My reaction to the current was “is this a circus going on?”. This created the male worker at your sign in counter threaten to hit ME and decision ME a ‘bastard’. All this will be checked at the cctv footage of the x Ray counter and happened within the presence of adult male. Alok. is that this the approach your staff{are|ar|area unit|square MEasure} trained to deal with flier issues? As a natural reaction to the word “bastard” I reacted with equal vocalization and your team Ganged up against ME threatening to get off me. the girl began to say that I misbehaved together with her whereas the truth is, the sole interaction that ever happened together with her was in point#1 wherever I asked her to indicate a notice/authorisation letter to envision the tickets.

They decision within the airdrome security with the false allegation that I even have misbehaved with the girl and verbally abused the opposite male employees whereas the truth is, all I asked from her was the letter of authorisation and that I was abused at by the male employees at the start and was vulnerable to be crushed up.

The security official tried to figure out a middle path by requesting ME to write down associate degree apology letter that I had to succumb to as a result of it absolutely was already 2:30 pm and that I had no possibility of confirmative things through cctv footage however to board the flight since it absolutely was an{officer|a political candidate} tour price tag set-aside by my office.

After the whole episode these 2 employees members underneath question still refused to run a security check on my baggage to envision in and that I had to pay Rs. 960 in accommodating the additional weight of my cabin baggage. sure enough you’d have the record of identical. A few queries out of the whole painful episode:

A. is that this the approach vistara and also the tata cluster handles client problems by ganging up against them with false allegations/profanities/threat of bodily harm?

B. is that this a policy followed by your airlines for extracting extra revenue from your fliers?

My personal feedback on this complete episode:

A. I curse myself for not making a video and going microorganism over social network on the whole theme of events. but the cctv footage will be checked for the whole episode and also the approach it happened. it absolutely was simply a matter of probability that I used to be in an{officer|a political candidate} tour and also the tickets being bought by the office prevented ME from dynamic it altogether and pursue the matter additional with cctv footage as proof

B. This has been my most painful expertise ever on a flight/airport that is being framed as a reprobate by a bunch of abusive/ afraid /incompetent Tata cluster of staff World Health Organization gang against a traveller with false allegations once they square measure asked to provide basic authorisation/notice for associate degree out of the approach method. I happen to fly atleast eight to ten times a month and am a JP atomic number 78 member. If one thing referred to as flying records exist, it will be cross verified.

C. this can be the last time ME or my colleagues would ever be flying on a vistara flight(approximately fifteen colleagues of mine cosmopolitan within the same flight and witnessed/got concerned within the state of affairs 1st hand) therefore you've got lost around sixteen regular fliers excluding their families.

D. Have launched a political candidate criticism on this regard with the AAI likewise since the AAI personnel at the airdrome was aware of the whole episode that happened.

E. I will take this matter above at intervals Vistara/Tata cluster and de jure until I see an explicit finish to the current nuisance swing people in danger.

The relevant documents of this unmemorable travel expertise square measure connected hereby. however all I will say is I wouldn’t let Vistara / adult male. Alok and his team wiggle out of this cheaply.

Best Regards,