Vishal Mega Mart. Review on Vishal Mega Mart, Delhi

Hi,

Today I saw the Ad in the newspaper for Vishal mega mart in Hyderabad and went to the store. (Though it was almost 10 Km from my home and there are many more stores near to my place.)

But I am sorry to say... the whole shopping experience was pathetic.

i brought one female jeans only after given the assurance by the floor assistant that it can be altered in an hour. I though ok. It was fine. By that time I could complete my shopping. But then...

There was no management at payment counter. There was no queue and it was looking like a fish market. People were shouting and pushing. I asked the counter person if they accept the credit card and he said yes. Then I stayed there and patiently waited for my number to come. But people were pushing each other and I suggested the counter person to form a queue. He smiled at me and continued his work. The way he was handling the customers was totally inexperienced. Well after 3-4 persons who came after me and got their billing first I lost my patient and asked weather they are going to bill me or not. After that they took the jeans and whole 10 minutes they were struggling with the bar code and the scanner. By this time 30 minutes of my precious Sunday holiday was over for nothing.

Finally he told me that for credit card payment, I had to go to the ground floor. (He could tell me this before when I asked so I wouldn't waste my time in the that fish market for billing???) Now I lost my cool over the whole fish market way of shopping. I was expecting some profession way of shopping that I am used to see in all the malls. I went to see some responsible person. I met one person (Later on I found his name is pavan). He said he is managing everything. When I complained about the billing and queue his answer was that the mall is just opened that's why this all is happening. (Hey! I though Vishal Mega Mart says it's having stored in 27 cities, still don't know that they need to provide some kind of queue at payment counter. Good management and good answer.)

But well he tried to help me out by ask every counter person to request people to come in queue and counter person at dress material floor was ready to accept the credit card. Now the problem was ... the jeans was having the bar code of kids ware. (Again he could tell me before while refusing to accept the credit card). Again I had to find the Pavan. (Manager??) Well after that they changed the bar code label and put the jeans back in the rack and asked me to pick it out again. (As I was playing some game of hide and seek of jeans. again I had to find out the correct jeans with correct label of bar code) "That's the best I can do for you"... Wordings were of the manager.

Well after all this a good one-hour was waste and Sunday was spoiled. I made the payment went for the alteration and person who was sitting at the tailor counter said he is not a ladies tailor and the lady tailor is on leave on Sunday will come on Monday so come on Monday.

. Now I wanted to lodge complain to record how unsatisfied I was with this shopping experience. Again I had to cover from 3rd floor to ground floor for the manager. (Good exercise for me, a new Ad. shopping at Vishal and reduce weight in 2 weeks. just 2 hours of shopping and the best part of it that u don't need to buy anything...just shop and loose weight.)

Then I got to know the lady tailor was not appointed yet. Read above again. I already wrote that after confirming that length can be altered in an hour I brought the jeans. That was too much for me. I seek for Pavan and asked him complain and suggestion book, and answer was ... no complain and suggestion book. (Again it's newly opened that why all this happening... my question is ... if you were not prepared then why opened. why giving training to armatures employees on the cost of customers time, when Sunday is the only day left the whole week to do something.)

A good part of my Sunday was wasted. 1 hour 30 minutes were wasted for nothing and I was not ready to waste any more time. Big Bazaar is half of the size and doubly crowed but they work like professionals. Never felt so much of annoyed and cheated in a shopping store. The best of the whole saga was that pavan refunded my money quickly. I think he also get annoyed with a demanding customer. (After all when you are giving discount of 25% then what else a customer should expect Seems like that 25% discount was kind of bribe to ignore the poor management)

I had a long list of shopping but now I could not spend an hour to buy a pack of biscuit or 30 minutes for a pack of noodles so I headed straight away to the good old big bazaar. Thanks god u opened the Vishal Mega mart near big bazaar. That's a big relief.