Oct 22, 2010 05:47 PM
10199 Views
We recently purchased a washing machine from Vijay Sales near Pune Station, but were left with a bitter taste in our mouth with the unprofessional sales personnel!
We finalized the deal for a new washing machine for Rs.13, 150/-. Then I went ahead to query with them whether they take back old models from the customer. Vijay Sales agreed & reduced the price quoted earlier by further Rs.400 (though petty!) for taking the old washing machine in exchange. Now the final price to be paid was Rs. 12, 750/-.
The old washing machine was to be picked-up from our home after the new one was delivered & installed. This took a few mandatory days & in the meantime I came to know that the market value for our old machine was at least Rs.2000/-. I informed Vijay Sales that I won't be giving my old machine to them in exchange & offered to pay Rs.400 more to settle the bill. To my surprise, they refused to take Rs.400 & are asking for Rs.1000 for the same!
Its been less than a week since we bought the new machine, but the Store Manager Puneet doesn't remember our case now, though the Sales boy Angad remembers all details.
Its highly unprofessional for Vijay Sales to behave like this & try to cheat and harass its first (& last) time customers.
