May 05, 2011 10:58 PM
8486 Views
Vietnam Airlines(VA) does not help flying Mom with a baby. My wife and a 20 months baby flew from LAX(US) to HCM city late Feb 2011 by China Airline - Vietnam Airlines joint flight.
From LAX to Taiwan, China Airlines did very good job to place Mom with infant in the bulkhead seats which made the infant less fussing and the people around her bearable with the long flight.
However, from Taipei to HCM city flown by Vietnam Airlines and that was bad. My wife and the infant was assigned in the rear of the plane which made the baby fussy and cried like hell because of shock effect; while the bulkhead seats there served the adults(like you and me) with no kids. That is ridiculuos and not right. All others airlines in the world(but Vietnam Airlines) already have special policies for Mom flying with infant.
Vietnam Airlines, please open for suggestion to serve customers better in order to survive in airlines industry with full of competition nowsaday - If you don't change you will loose customers, since that airlines gave them bad experience, they rather pay a bit more and have a peace of mind flight - Please don't block your ears / eyes.
