Dec 29, 2017 05:50 PM
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(via Android App)
(Updated Dec 29, 2017 05:53 PM)
I bought this Videocon Vita Air 1 Ton AC few years back. From day one problems started. Videocon sent some novice installation guys. First of all they refused to install the AC outside as my Flat is in 2nd floor. After paying quite a lot extra to those guys they started installing it. God knows what they did during installation as soon as it is switched on weird noise started coming from the compressor fan. Water started leaking from the AC with a week.
Now comes the customer care part. The persons seating on the other side of the phone cannot understand Hindi or English. So you cannot explain what exact issues you are facing. Within 6 months the AC could not properly cool the room anymore. Ceiling Fan needs to be ON throughout. Then before the end of year the AC completely stopped cooling . By the end of the warranty a guy from videocon said that the gas is empty and refilled the gas. I repeatedly told the customer care to replace the AC but it never happened.After that every year I had to spend around Rs.5000/- for the AC to run for another couple of months. Recently a mechanic told me that it will take another 15000/- for complete repair. Now tell me if it is possible of a middle class family to buy AC on EMI and heavily pay for repairs from Day 1 ? The AC has just become a show piece in my room. I will never in my life even think of buying a product from videocon.
